IP mini PBX is easy to manage since the configuration interface of such a PBX is available via the Internet:
The VOIP telephone system has a configuration interface based on the Internet, which allows remote maintenance and configuration of the telephone system. Hardware telephone systems often have an unfriendly interface, often designed in such a way that only telephone system installers can effectively use it.
1. Flexibility: no need to binding to a specific vendor
Standard telephones are used: VOIP telephone systems are based on an open standard – modern VOIP phones use the SIP protocol. This means that you can use any SIP VOIP phone or VOIP hardware gateway. In contrast, specialized mini-PBXs often require the use of special telephones and specialized extension modules to add functions
2. Cost effectiveness:
You can get substantial savings on long distance and international phone calls, using the services of the VOIP telephone service. Telephone systems connecting the company’s offices/offices allow for free phone calls.
There is no need for dedicated telephone wire – instead it a computer network is used:
The VOIP telephone system allows you to connect ordinary phones to a standard computer network interface (which can be shared by a neighboring computer). Softphones can be connected directly to the PC. This means that there is no need to install and maintain a wired network for the telephone system, which is reflected in the increased flexibility of adding users/extensions. Located in a new office where there is no telephone line, you can save a significant amount by building only a computer network.
3. Softphones are easier to use:
On hardware PBX it is often difficult to use advanced functions, for example, conferences. The situation is different in the case of the use of software SIP phones – all functions are called using the user-friendly Windows GUI.
Hardware mini-PBXs have limited resources by the number of users: the addition of telephone lines or additional numbers often requires expensive hardware upgrades. In some cases, a completely new PBX may be required. With the VOIP phone system, everything is different: a standard computer can easily handle a large number of telephone lines and extension numbers – just add new phones to expand the system!
5. Better customer service and productivity:
Since all phone calls are handled by a computer, it becomes much easier for developers to integrate such systems into the business. For example: when an incoming call comes in, the client’s dossier can be automatically called, so you can radically improve the quality of customer service and reduce costs by reducing the time of communication with each client. Outgoing calls can be made directly from Outlook, which eliminates the need to dial a number by the user.
6. More functions in the standard package:
Since the VOIP phone is based on software, it is easier to develop and thus it is easier to add it with new features in the future. Thus, most modern VOIP telephone systems come with a rich feature set, including an answering machine, voicemail, call queue support, and so on. Hardware systems that support such functions are often very expensive.
7. Better control due to better reporting:
The VOIP software of the phone stores information about incoming and outgoing calls on the server, thus enabling you to get more detailed reporting on the costs and intensity of negotiations.
8. More information about the current state of the system calls:
Hardware mini-ATS often requires the installation of expensive “system” phones to have information about the current state of the telephone system. But even in this case, such information is difficult to systematize. VOIP PBXs allow selected users to view the status of the system in a graphical form using an Internet browser.
9. The ability to “hot” connect phones anywhere in the office:
The user simply connects his telephone to the nearest LAN port, while its number is saved!
10. The possibility of simple implementation of roaming:
Calls are redirected to anywhere in the world thanks to the capabilities of the SIP protocol.