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Virtual PBX Reduces International Dialing Rates by as Much as 80 Percent

SAN JOSE, CA — (Marketwire) — 12/06/11 — Virtual PBX , inventor and leading supplier of hosted PBX services, announced today that it is reducing the cost of international calling in all of its plans by up to 80 percent. With this change, calls to multiple international locations — such as land lines in London and Buenos Aires, and mobile phones in Hong Kong — are as low as 1.9 cents per minute. The new rates are available now with no added fees or plan changes to all existing and new Virtual PBX customers on all plans.

 

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“Virtual PBX is always working to find ways to save money for our customers,” said Paul Hammond, CEO of Virtual PBX. “We already offer local numbers in over 40 countries for clients that want an international presence and want their callers to avoid the high costs of international dialing. Now we’ve made it possible for our customers to call out to international destinations with very low costs as well.”


The new international rates build on the company’s extensive history of providing cost-effective voice services to reach and receive vital business calls to and from locations around the world.

Virtual PBX, a U.S.-based company, started offering outbound dialing to international destinations when it developed the first hosted PBX in 1996. Now, clients can make calls out to international numbers or have employees receive calls on non-U.S. phones with a much lower rate per minute. And using the company’s Open Systems Initiative, calls can be routed to VoIP phones anywhere, for free.

In December 2009, Virtual PBX started offering local inbound numbers to their clients in thousands of cities worldwide, providing clients the ability to publish local numbers in these cities while maintaining business operations in the location of their choice. The combination of low outbound rates to international phone numbers, free VoIP calling anywhere, and local inbound numbers in both the U.S. and other countries makes Virtual PBX a strong hosted PBX choice for companies with personnel, clients or business activities in almost any global location.

Specific rate information can be found on the company’s website.

About Virtual PBX
Virtual PBX believes you never get a second chance to make a good first impression, especially when it comes to serving your customers. Our hosted PBX phone service gives businesses a professional, fully automated call answering and routing solution that can be up and running in a matter of minutes. Forget the hassles and costs of buying and maintaining your own PBX hardware. With Virtual PBX, your employees, whether in one location or far-flung, can focus on serving your customers while we provide the advanced features and responsiveness that give you a competitive edge. We also offer a backup phone service to ensure your business stays up and running should disaster strike.

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Posted by CheapVOIPs - December 11, 2011 at 7:21 pm

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Netgear Launches New Cloud-Based IT Service Platform

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Netgear has launched Business Central – a secure, cloud-based IT service platform. The company says that this new platform will provide SMEs with a cost-effective way of establishing, providing and managing key IT networking services. The Business Central Wireless Manager, for example, will help firms and organizations, Systems Integrators (SIs), and  Value-Added Resellers (VARs) to centrally manage their entire wireless networks through the cloud.

Business Central Wireless Manager will, for instance, help in delivering cost-effective Wi-Fi and at the same time it will enable single or multiple Netgear ProSAFE Wi-Fi access points (APs) that are centrally managed via a standard web browser.

Administrators will therefore have the power to manage multiple APs on one site or across multiple sites. All management functions will also be completely hosted on the web so there won’t be need for hardware or physical upgrades.

With the manager, administrators will also be able to configure wireless security settings, run bandwidth usage reports, control Wi-Fi access on the network and manage wireless SSIDs, all in a few clicks.

The Business Central Wireless Manager is already available at reseller and partner channels. The final prices may vary depending on the specific reseller’s bundle. VAR have the advantage of a 90-day free trial.

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Posted by CheapVOIPs - July 6, 2015 at 10:44 am

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Rostelecom offers PBX in Novgorod, Pskov

Russian national operator Rostelecom has started providing its PBX services under the New Telephony brand for corporate subscribers in the Novgorod and Pskov regions. The offer includes numerous VAS, such as multi-channel telephone numbers and info-lines for free customer calls. 

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Posted by CheapVOIPs - July 6, 2015 at 10:44 am

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Teletalk bringing VoIP calls!

It is the state-owned mobile operator Teletalk that is now bringing illegal VoIP calls into the country, in violation of the regulations. Over the past one month, the Bangladesh Telecommunications Regulatory Commission (BTRC) carried out five raids and cancelled about 120,000 Teletalk SIMs. But this seems to have made no difference to Teletalk.

The three private mobile operators of the country, Grameenphone, Banglalink and Robi, have collectively complained four times in writing to BTRC and the ministry for post and telecommunications. Based on these complaints, BTRC issued two show-cause letters to Teletalk. Teletalk has not replied.

VoIP is the illegal way to bring in international calls. By legal channels, a call from abroad first comes through the international gateway (IGW) operator and the IGW operator switch (IOS) to the ICX operator. From the ICX operator it goes through the mobile operator to the subscriber. The subscribers thus can receive international calls.

A call coming from abroad through legal channels costs 1.50 cents of Tk 1.20. The government gets 40% of this, ICX gets 17.%%, the mobile operators 22.5% and the remaining 20% goes to the IGW companies.

The foreign calls coming through VoIP show up as local calls and so the normal regulations of dividing up the money do not apply. The government and the other parties all lose out on revenue. Only the party that brings in the call makes a profit. According to BTRC, on average 11 crore (110 million) minutes of calls come in daily to Bangladesh.

In the last letter sent by Grameenphone, Banglalink and Robi to BTRC on 17 June, it was said that mobile operators receive 27 paisa for each international call and 18 paisa for each local call. Teletalk deprives them of earning their rightful 27 paisa by brining in international calls as local ones.

The letter contained a graph showing the abnormal rise in Teletalk’s local calls. Compared to May, in June the Teletalk calls to Grameenphone went up by 45.77%. For Banglalink and Robi, it went up by 40% and 39.6% respectively. While the number of calls shot up, there was hardly any change in the number of Teletalk subscribers.

The average duration of a local call for other operators is 1.5 minutes, yet the average duration of a Teletalk local call is almost four minutes. Those calling from abroad normally talk longer than those within the country.

Syed Talat Kamal, head of external communications at Grameenphone, said, “According to regulations, we regularly block suspected illegal calls and submit the report to BTRC. BTRC similarly blocks such calls and gives us directives. This is a transparent process.”

When contacted on Sunday, Teletalk managing director Gias Uddin Ahmed refused to comment.

BTRC chairman Sunil Kanti Bose told Prothom Alo, “Just because it is a government organisation, Teletalk isn’t being given any leeway. BTRC has carried out several surprise inspections of the Teletalk office.”

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Posted by CheapVOIPs - July 6, 2015 at 6:41 am

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Yasin Bhatkal could have used VOIP or internet telephony to make calls …

New Delhi: Former Indian Mujahideen chief Yasin Bhatkal could have used VOIP or internet telephony to make calls to his aides from the highly-guarded Hyderabad jail, sources said.

The sources said the calls were intercepted in the last week of May. They were of long duration and Yasin made these calls to his wife in Jamia Nagar.


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On May 28 intelligence agencies sent a report to the Ministry of Home Affairs, National Security Advisor and Telangana government regarding security review.

According to sources, Bhatkal told his wife that he would soon be out of jail with help from Damascus in Syria.

However, his brother-in-law denied the reports and said, “We have not received any call. How will he call us if he is in jail? We have not received any message from Yasin. We have no links with ISIS or Syria. We have not met him in the jail.”

A further probe revealed that the phone was smuggled into the prison a month ago and Bhatkal and some other criminals had access to it.

Yasin Bhatkal, whose real name is Muhammad Ahmad Zarar Siddibapa, was arrested in 2013 from the India-Nepal border in Bihar. He hails from Uttara Kannada district in Karnataka. He co-founded the Indian Mujahideen in 2008 with his brothers Riaz Bhatkal and Abdul Subhan Qureshi.

He was on the NIA Most Wanted list and security agencies had been looking for him from the past five years. He is the only top Indian Mujahideen operative who decided to stay back in the country after the crackdown on the outfit.

He is alleged to have been involved in the 2010 Pune German Bakery blast in which 17 people were killed and is suspected to the person who actually planted the explosives. He was caught on CCTV trying to conceal his identity by wearing a cap.



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Posted by CheapVOIPs - July 4, 2015 at 3:12 pm

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New report explores the VoIP services market – global size, share, trends …

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The VoIP services finds its application across end-use segments such as residential (consumer market), mobile network providers and corporate. 

http://www.persistencemarketresearch.com/market-research/voip-services-market.asp

BYOD trend and demand for mobility is leading to growth of smart devices in the market and hence increasing the growth of VoIP services across the globe. Additionally, technological advancement has enabled the network operators to enhance their infrastructure and use of VoIP on these networks has increased over the past few years. Further, business consumers are adopting the cloud based hosted business solutions which are cost effective and offer high quality of service. Moreover, the companies such as Verizon and ATT are diversifying their offering by getting into the market with their products such as ATT call vantage.

The network advancement in emerging economies such as India, Brazil, Indonesia, China, and Philippines among others offers tremendous opportunities for the VoIP service provider to widen their subscriber base. However the lack of awareness among the residential consumer segment and lack of promotional activities by VoIP service providers is posing challenge for the growth of the market.

The VoIP services market is segmented on the basis of configuration, call types and end-use. The configuration segment is further classified as computer to computer, computer to phone and phone to phone.  Currently the market is dominated by computer to phone configurations, however, with the rising demand for mobility among the corporate and residential consumers, it is expected that the market for phone to phone VoIP or mobile VoIP (mVoIP) will raise the revenue for VoIP service providers. The end- use segment is broadly classified as residential consumers and corporate consumers. These consumers can avail VoIP services either on a fixed leased line of on wireless networks provided by telecommunication operators. The consumers can make international long distance call as well as domestic calls using VoIP services. 

Geographically, VoIP services market is segmented under four major regions, namely, North America, Europe, Asia-Pacific and Rest of the World. Currently, the market is dominated by Europe followed by Asia-Pacific. However, with the rising number of emerging economies in Asia-Pacific region it is expected over the coming years the market will be dominated by Asia-Pacific countries such as India, China, Indonesia and South Korea among others. The leading companies in the market are 8×8, Inc., Viber Media, Inc., Nextiva, Inc. Vonage Holdings Corp., Microsoft Corporation (Skype), iNet Telecoms Ltd., RingCentral, Inc. and InPhonex, Inc. among others. Currently, the major market share in terms of subscriber is held by Skype. The market is highly competitive and companies have to suffer high price wars to sustain into the market. The companies offer several bundled services such as free text messages, photo messages and others to attract the customers to their services. 

Request Full TOC: http://www.persistencemarketresearch.com/toc/4710

Key points covered in the report
1) Report segments the market on the basis of types, application, products, technology, etc (as applicable)
2) The report covers geographic segmentation
North America
Europe
Asia
RoW
3) The report provides the market size and forecast for the different segments and geographies for the period of 2010 to 2020
4) The report provides company profiles of some of the leading companies operating in the market
5) The report also provides porters five forces analysis of the market.

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Posted by CheapVOIPs - July 3, 2015 at 5:24 pm

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Office 365 enterprise users get Skype for Business meeting, conferencing, and …

Microsoft today released a technical preview of new Skype for Business voice and meetings capabilities in Office 365. The new features are actually available as part of three separate previews, which Office 365 enterprise customers can choose to trial separately or together: Skype Meeting Broadcast, PSTN Conferencing, and Cloud PBX with PSTN Calling.

Microsoft launched Skype for Business in April, and began upgrading customers using the Lync 2013 client and the Lync Online service. A month earlier, however, the company promised to launch new enterprise features in preview “this summer.” That time has finally come.

BJ Haberkorn, director of Skype for Business product marketing, told VentureBeat the company is hoping to have all three features out of preview by the “end of calendar year.” While the previews are free, Haberkorn admitted the company isn’t sharing pricing or licensing details just yet.

Skype Meeting Broadcast, which lets you broadcast a Skype for Business meeting on the Internet for up to 10,000 people, is available in preview to Office 365 customers worldwide. Attendees can join via their desktop browser or mobile device, and participate in real-time polling via Bing Pulse and chat via Yammer. Haberkorn explained he expects this feature to be used for virtual town hall style meetings as well as public webinars.

PSTN Conferencing, which lets you join a Skype for Business meeting in Office 365 by dialing in and add someone by dialing out to their landline or mobile phone, is available in preview to U.S. Office 365 customers only. It is meant as an offline alternative; online meetings can include people in places with no Internet access.

Cloud PBX with PSTN Calling, which lets you make and receive traditional phone calls in Skype for Business, is available in preview to U.S. Office 365 customers. The Skype for Business client can manage calls with features like hold, resume, forward, and transfer thanks to the enterprise voice technology available in Lync Server and Skype for Business Server. The feature will ship worldwide this fall with an option to use existing on-premises phone lines for inbound and outbound calling.

Office 365 users will thus be able to leverage Skype for all their written, audio, and video conversations. “The Office 365 Skype for Business voice and video services are based on an intelligent real-time network, spanning Microsoft’s global data centers, to deliver secure, high-quality voice and video traffic at the speed of light across the globe,” Microsoft said in March.

Also at that time, Microsoft revealed it had partnered with ATT, BT, Colt, Equinix, Level 3 Communications, Orange Business Services, TATA Communications, Telstra, Verizon, and Vodafone to help deliver direct connections to Office 365 Skype for Business customers through Azure ExpressRoute for Office 365. Today, Microsoft’s only update was that these direct connections would come “later this year.”

ExpressRoute lets enterprise customers create private connections between their premises and Microsoft data centers. The goal is to offer more predictable network performance, better network availability management, and improved reliability.

All in all, these previews deliver a lot of new functionality. Haberkorn told VentureBeat he hoped that because Microsoft’s solution would bring the communication stack right into Office, enterprises would be able to eliminate their separate meeting systems and PBX systems.

Indeed, Microsoft is playing its cards well. It is wooing existing customers with free previews, and down the road the company will reveal pricing according to demand.

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Posted by CheapVOIPs - July 3, 2015 at 1:17 pm

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Improving the customer experience with VoIP


Improving the customer experience with VoIP

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WhaTech Channel: Business Telephony News

Published on Friday, 03 July 2015 10:17

Submitted by Claudette Pope

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If your business receives many phone calls from customers you can utilise those calls in a number of useful ways, not only to improve your staff service, and as a safety net for anything in dispute but ultimately improve your customer’s experience.

With traditional in-house telephone systems this may not have been possible due to the expense of installation and maintenance of equipment but it is a genuine consideration when your telephone system is hosted.  Hosted PBX opens up many more possibilities and on a monthly subscription.  Your provider will also advise on how much storage is required to store your calls, it is important you establish this at the start.

Whether they are sales call or support calls they can all contribute to a positive experience.
Recorded calls are a great training tool.  Playing back the good, the bad and the downright ugly to staff they can learn how to handle complaints, concerns and even abuse in a much better way.  The calls shouldn’t be used to criticise staff, that is never helpful but in a coaching environment a lot can be learned.

If there is a dispute between you and your customer the recorded calls can clarify a situation one way or another, as all calls will have a date and time recorded as well.  You can determine how long your recordings are kept and if a particular call is critical, the .wav file can be downloaded and kept secure.

You can also decide when your calls are recorded, whether it is automatically always done, only selected calls are recorded or it is the user who starts the recording.

Recorded calls can provide you with testimonials in the same way a letter or video can.  With your customer’s permission a link to a .wav file on your website can sing your company’s praises.

Confirmation of orders can also stem from recorded calls, so maybe it is only your sales division who records calls and then plays them back on a regular basis to confirm the information, or the .wav files are kept as confirmation.

Listening back to customer calls can also provide an insight into buying habits, who your buyers are and where they are located, all great information to tailor your sales and marketing strategies.

It is important to check local laws about recorded calls, it may be a legal requirement to advise the caller that the call is being recorded or even ask their permission to record the call.  In any case, a statement to say “This call may be monitored or recorded for quality assurances purposes………….” is simply polite and good business practice.

My Business Voice

Our VoiP and Hosted PBX services are dedicated for business customers only. We only sell the best business grade products We stand out from the rest because we have built a quality VoIP network for just business.

Visit our website to start a free trial or take a tour of our VoIP Telephone System

 

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Posted by CheapVOIPs - July 3, 2015 at 1:17 pm

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Green Key’s VoIP Software Expands to Asian Brokers and Traders.




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SINGAPORE, July 1, 2015 /PRNewswire/ — Green Key Technologies, provider of voice software designed specifically for traders and brokers, announced the expansion of their user base into Asia.

Earlier this week the first trade occurred in Asia using Green Key’s “Soft Turret” which connects over the internet to a private VoIP network in Asia.

The trade was an FFA (Forward Freight Agreement) with Olam International on one side and the Singapore branch of London IDB, Freight Investor Services (FIS) on the other.

“As a trader, Green Key’s voice software gives me instant access to the brokers I need to speak with across global markets. The application took seconds to download and I was talking with my FIS brokers almost immediately,” Sean Deschamps, Trader for Olam said.

“Green Key’s Soft Turret is easy to use and the voice quality is great. I was impressed with the speed of connectivity and am happy to have done the first Asian trade over Green Key,” James Stoy, Broker for FIS said.

The Green Key VoIP network now includes over 175 of the world’s largest banks, brokerage firms and trading firms and has steadily grown since the launch of Green Key in Q1 2014.

The “Virtual Turret” remains free for download and enables a trader to search a directory of brokers and instantly establish a voice connection, similar to Skype, but made for the financial markets. The secure connections are encrypted and conversations can be recorded and made available to compliance officers.

“Telecom is moving to the PC – where VoIP is dramatically cheaper, more secure and compliant,” Anthony Tassone,Chief Executive Officer for Green Key Technologies, said. “The average Asian brokerage firm will save hundreds of thousands of dollars in telecom costs and efficiency gains by switching to Green Key”.

To view Green Key voice software visit:
https://www.youtube.com/watch?v=5rXyWudZG5Q

For more information and to download Trader Voice Box for free visit:
http://greenkeytech.com/trader-voice-box-trial-signup/

About Green Key Technologies:
Our mission is to make trader voice simpler, smarter and more cost effective. We believe physical lines and hardware are no longer required for secure, mission critical conversations to take place. Our solution is an encrypted global VoIP network and the development of intelligent Soft Turrets.

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SOURCE Green Key Technologies

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Posted by CheapVOIPs - July 3, 2015 at 10:04 am

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Quiq Infotech launches Ringr VoIP app for low bandwidths

Kochi: Kochi based IT start-up, Quiq Infotech has launched Ringr, a smartphone application that promises to revolutionise current Voice over Internet (VoIP) communications by its innovative data transfer technologies which can give clear audio quality even at low bandwidths. The app is available for download for Android users and will be launched for iOS soon.

Keeping in mind the bandwidth constraints in India, where promised speeds are seldom available, Ringr focuses on giving high quality audio at lesser bandwidth costs.

Ashok Mani, CEO, Quiq Infotech said, “Call clarity is low in India and that’s one reason why the shift from telephone to VoIP is slow. We seek to have a paradigm shift in communications where regular phone calls are replaced with Ringr. Our strength lies in our own patented Quiqz technology. It is a compression algorithm we developed that allows us to send data as very small packets thus bypassing the bandwidth issue that plagues all VoIP applications in India. In this regard Ringr competes not with foreign VoIP applications, but directly with regular telecom companies.”

In order to meet the goal of helping users shift to VoIP, Ringr needs to first widen its user base and for that the company has launched customer loyalty points to pull more customers. VoIP, even when said to be free, costs data. Thus, like paybacks from product purchases online, customers downloading and using the Ringr app will be getting customer loyalty points that can be redeemed online through the company’s partners like Paytm. This will refund the cost of data through recharge packets, thus encouraging more customers to try the product. Trying high quality VoIP once is necessary to break the mental barrier that people have against shifting from telephone calls, which they believe to be more efficient.

The application which is freely available for download also has in its vision, an aim to promote people interaction and communication. It has features that remind you to call a person you have not called in a long time from your contact list, thus promoting personal relations. Further, it will have profile pages where people can share ‘moods’. The Rewards Vault is a feature that allows users to reap rewards for trying out tasks like watching videos and taking surveys.

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Posted by CheapVOIPs - July 3, 2015 at 9:03 am

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Skype Previews New Features for Enterprise Clients

Meeting broadcasts, landline and mobile dial-ins, and cloud Relevant Products/Services-hosted PBX are a few of the features that Skype will be previewing for its business customers this summer. The Internet communications company took the wraps off its Skype for Business preview version Wednesday, giving clients a sneak peek at the new features while the company works out some final kinks and solicits customer feedback.

Microsoft Relevant Products/Services, Skype’s parent company, launched the latest version of Skype for Business earlier this year with the promise that new enterprise Relevant Products/Services-grade features would be coming in the summer. Clients interested in testing the new functions will have to sign up for the preview program.

Town Hall Meetings and Landline Dial-in

Because it’s a pre-release program, Skype said it will not be able to accept all applications, although the company said its goal is to allow as many people as possible to participate before making the next general release. Not all features will necessarily be included in the final version, the company said.

Of the various enterprise features Skype is previewing, one of the most appealing to businesses may be Skype Meeting Broadcast. The feature enables organizations to broadcast meetings to up to 10,000 people, who can attend from browsers on most devices.

Meeting broadcast is designed to make it easy for companies to host large, virtual town hall-style meetings and public webinars. The preview includes integration with Bing Pulse, for real-time Relevant Products/Services polling and sentiment tracking, and Yammer, to enable attendee dialogue during the broadcast.

Another major new feature the company is testing is PSTN (public switched telephone network Relevant Products/Services) Conferencing to allow people invited to Skype for Business meetings in Office 365 to join the meetings by dialing-in using landlines or mobile phones. The new capability should be particularly useful to employees who need to connect from locations without Internet access. Enterprises that want to preview the feature must be Office 365 clients located in the U.S.

Cloud PBX

Skype is also touting its new Cloud PBX service. This feature is available to Office 365 customers in the U.S. that are also using PSTN and will let users make and receive traditional phone calls directly from their Skype for Business clients, and manage those calls with traditional enterprise phone features like hold, resume, forward and transfer.

The new functionality is built on the existing enterprise voice technology available in Lync Server and Skype for Business Server. The company said it plans to ship Cloud PBX to customers around the world starting in the fall, with an option to use existing on-premises phone lines for inbound and outbound calling.

To access the Cloud PBX service while it is in the preview phase, both callers will have to be located in the U.S. for now. However, educational and government clients will not be able to access the feature.

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Posted by CheapVOIPs - July 3, 2015 at 4:57 am

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