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Virtual PBX Reduces International Dialing Rates by as Much as 80 Percent

SAN JOSE, CA — (Marketwire) — 12/06/11 — Virtual PBX , inventor and leading supplier of hosted PBX services, announced today that it is reducing the cost of international calling in all of its plans by up to 80 percent. With this change, calls to multiple international locations — such as land lines in London and Buenos Aires, and mobile phones in Hong Kong — are as low as 1.9 cents per minute. The new rates are available now with no added fees or plan changes to all existing and new Virtual PBX customers on all plans.

 

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“Virtual PBX is always working to find ways to save money for our customers,” said Paul Hammond, CEO of Virtual PBX. “We already offer local numbers in over 40 countries for clients that want an international presence and want their callers to avoid the high costs of international dialing. Now we’ve made it possible for our customers to call out to international destinations with very low costs as well.”


The new international rates build on the company’s extensive history of providing cost-effective voice services to reach and receive vital business calls to and from locations around the world.

Virtual PBX, a U.S.-based company, started offering outbound dialing to international destinations when it developed the first hosted PBX in 1996. Now, clients can make calls out to international numbers or have employees receive calls on non-U.S. phones with a much lower rate per minute. And using the company’s Open Systems Initiative, calls can be routed to VoIP phones anywhere, for free.

In December 2009, Virtual PBX started offering local inbound numbers to their clients in thousands of cities worldwide, providing clients the ability to publish local numbers in these cities while maintaining business operations in the location of their choice. The combination of low outbound rates to international phone numbers, free VoIP calling anywhere, and local inbound numbers in both the U.S. and other countries makes Virtual PBX a strong hosted PBX choice for companies with personnel, clients or business activities in almost any global location.

Specific rate information can be found on the company’s website.

About Virtual PBX
Virtual PBX believes you never get a second chance to make a good first impression, especially when it comes to serving your customers. Our hosted PBX phone service gives businesses a professional, fully automated call answering and routing solution that can be up and running in a matter of minutes. Forget the hassles and costs of buying and maintaining your own PBX hardware. With Virtual PBX, your employees, whether in one location or far-flung, can focus on serving your customers while we provide the advanced features and responsiveness that give you a competitive edge. We also offer a backup phone service to ensure your business stays up and running should disaster strike.

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Posted by CheapVOIPs - December 11, 2011 at 7:21 pm

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Three VoIP Fax Providers That Are the Best for Businesses, Ranked by Voip …

SOURCE: VoIP-Catalog.com

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Posted by CheapVOIPs - July 25, 2014 at 6:07 pm

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VoIP: Voice Quality Problems & Recommendations

There are still IT staff members who need to learn about VoIP and the impairments that interfere with voice quality.

If you are a telecom person, some of the causes of voice quality issues may be new to you. Most of those working with VoIP know that there are common impairment problems in the network, packet loss, latency, and jitter. There are other impairments as well which will be covered in this blog.

Expand Your Knowledge of VoIP and Its Operation
The Broadband Internet Advisory Group has issued a Technical Working Group report, “VoIP Impairment, Failure, and Restrictions” that can be a useful reference for those who need to expand their knowledge of VoIP. The paper begins with a primer on section 2, “Understanding VoIP and Real-Time Applications.” It covers VoIP ports, Network Address translation (NAT) and dealing with IPv6. If you feel that that you have VoIP experience and knowledge, then skip this section.

The Broadband Internet Advisory Group (BITAG) is a non-profit organization focused on bringing engineers and technologists into a technical working group. The goal is to develop a consensus on broadband network management practices that can affect a user’s Internet experience.

Some Causes of Technical Problems
Section 3 of the report provides extensive coverage of many impairments, failures, and restrictions that can influence the success of a VoIP call. Impairments reduce call quality. A failure means no calls can be established or the call fails during its operation. Restrictions are those conditions, not a failure, that prevent the use of VoIP. The problems outlined below are issues that providers have to contend with when they support VoIP, for example, SIP trunk providers. Many of these issues can also surface when the enterprise security staff enters the VoIP arena.

Port Blocking – This is the decision by enterprise security and ISPs to deny forwarding traffic, or delivery of traffic, to an intended recipient. This is a legitimate position for the enterprise but not the ISP to take. Sometimes ports can be indirectly blocked. This may result in one way audio, working in one but not both directions.

Application Level Gateways (ALG) – ALGs can automatically detect VoIP traffic and help traffic pass through NAT devices. One detection method is to observe that a consistent small packet rate, 50 packets per second, most likely means that the traffic is an audio transmission. ALGs can affect VoIP traffic operations, thereby impairing VoIP calls.

DNS Records – There can be filtering of relevant Domain Name Service (DNS) resource records that can prevent connectivity to VoIP services.

Network Flow Policing and Filtering – Network flow filtering and policing is designed to identify VoIP traffic patterns and apply specific treatment to VoIP traffic. This can be improperly configured.

Deep Packet Inspection – International VoIP communications may encounter deep packet inspection. In some countries, VoIP traffic is blocked. Deep packet inspection also adds latency to the call which can be excessive, beyond the 150 ms standard latency recommended.

Recommendations
The following recommendations in the report are directed to the ISPs and equipment vendors. Use this list of recommendations to ensure that your ISP and the equipment used is not causing VoIP problems. Have them validate that these are not part of VoIP problems:

• Network operators should avoid impairing or restricting VoIP applications unless no reasonable alternatives are available to resolve technical issues. Unfortunately, this means that if the ISP cannot resolve the issues, VoIP will not work.

• VoIP related ALGs in operator supplied home routers should minimize their impact on traffic other than the operator’s VoIP service where possible. This is important for small offices and teleworkers.

• Check that the home router manufacturers disable VoIP-related ALGs by default.

• Port blocking rules in consumer equipment should be user configurable.

• If network operators intentionally use network policies or practices that impair or restrict VoIP, they should provide disclosures about those policies and practices and provide communications channels for feedback. Check your ISP agreements to see if you have agreed to these restrictions without knowing it.

Another recommendation directed at application developers, whether for products or internal development, is that developers should design VoIP applications to be port agile where possible.

Problems with SIP Trunks
Many enterprises have internal VoIP riding over their data networks. The problems that befall users are the responsibility of the IT staff. Enterprises are also pursuing the use of SIP trunks. The SIP trunk can have problems with the PBX, Session Border Controller, Network Address Translator and the SIP trunk provider.

The problems mentioned earlier in this blog will also surface when connecting to SIP trunks. Most of the SIP trunk problems are not with the technologies, but are caused by improper configuration and implementation. These problems are presented in the blogs, Provider Issues Still Dog SIP Trunks and SIP Trunk Equipment Problems Remain.

Useful Resources
Broadband Internet Technical Advisory Group,

Port Blocking,” August 2013

Broadband Internet Advisory Group, “Large–‐Scale Network Address Translation (NAT),,” March 2012

Broadband Internet Technical Advisory Group, “Real–‐time Network Management of Internet Congestion,” Oct. 2013

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Posted by CheapVOIPs - July 25, 2014 at 10:06 am

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Voxox Adds Toll-Free Phone Numbers to Cloud Phone Virtual PBX Service

Unified cloud communications (UCC) solutions provider Voxox has added international extensions, toll-free phone numbers and other new features to its Cloud Phone virtual PBX service.

Voxox said the Cloud Phone updates take the web-based telephony service’s functionality “beyond sophisticated call routing and a dedicated business phone number” for small businesses.

“We often see entrepreneurs using a personal cell phone number for business communication, which is often not ideal when you’re trying to build a strong business image,” Voxox CEO Bryan Hertz said in a prepared statement. “As this latest release demonstrates, we are fully committed to Cloud Phone’s ongoing, continuous evolution.”

Voxox Launches Cloud Phone Virtual PBX Service

XO Communications Adds Automated Scaling Bandwidth

Cloud Phone business customers now can:

  • Add extensions for international employees
  • Change caller ID
  • Purchase local and toll-free phone numbers

The release also offers access to new capabilities, including:

  • Call screening
  • Voicemail
  • Web transcription

Cloud Phone launched earlier this year and is designed for businesses with 10 or fewer employees.

Voxox describes the service as “a big-business phone system for your small business” because it requires minimal resources.

“Cloud Phone can be set up in under a minute and requires no special skills to adjust phone settings, add employees or add features,” said Ed Mallory, Voxox’s vice president of products. “It’s ideal for a busy entrepreneur who has no time and little budget to spend on IT.”

Voxox Cloud Phone Product Marketing Manager Setareh Motamedi told Talkin’ Cloud her company’s long-term mission is to provide a cost-effective, easy-to-manage telephony service for small businesses.

“In the long-term, we plan to continue delivering a unified platform in which a small business phone system can be managed from any device, such as tablet [or] computer, anytime, anywhere.”

A free 30-day Cloud Phone trial is available here.

Share your thoughts about this story in the Comments section below, via Twitter @dkobialka or email me at dan.kobialka@penton.com.

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Posted by CheapVOIPs - July 25, 2014 at 4:05 am

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Jamaican regulator to analyse VoIP blockades

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Posted by CheapVOIPs - July 24, 2014 at 10:04 pm

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nexMatrix Now Shipping Next Generation IP PBX

07/22/2014 (press release: nexmatrix) // Nampa, ID, USA // Kevin McMahan

nexMatrix Telecom, Inc. announced today that a major update of its PBX programming application is now shipping to VARs and affiliate partners.

According to Dianne Ursini, C.E.O. and President of nexMatrix Telecom, Inc., the Protel PBX LTS version (Long Term Stable) is a complete rewrite of its versatile IP PBX platform, with a redesigned user interface and an overhaul of the underlying frameworks.

“Protel LTS is a major leap forward for us,” Ursini said. “Our easy-to-use programming interface, coupled with knowledgeable and responsive technical support, gives our resellers and installation partners an incredibly versatile and robust PBX product that is proudly made in the USA and that they can recommend confidently to their customers,” she added.

nexMatrix was one of the first manufacturers to offer a true IP telephony appliance, starting with the release of the VoIPTelcaster in 2002. The company now offers a line of premise-based and cloud PBX products that service businesses of any size, ranging from SOHO customers needing just a few extensions to enterprise deployments. The company also designed and markets its own softswitch and offers business-class SIP trunking to customers, along with a wholesaler/rebranding platform that allows small companies to offer complete phone services under their own brand name, including an automated billing solution.

According to Ursini, the Protel PBX LTS version will carry the company forward until at least 2020. “We have invested a tremendous amount of development effort to bring this project to completion,” she said. “Our reseller partners now have the most advanced PBX system available on the market today. No other manufacturer offers the features, flexibility and competitive price points that the Protel does, and we are extremely excited for the future of this company,” she added.

Interested customers and reseller partners are invited to visit www.protelpbx.com and to contact nexMatrix Telecom at 208-697-5808 for more information. Ms. Ursini’s blog at dianneursini.com contains additional information and commentary about LTS and other topics. Existing partners should contact their sales representative for additional details on pricing and available options.

About nexMatrix Telecom, Inc.

nexMatrix Telecom, Inc., headquartered in Nampa, Idaho, is the holder of multiple divisions serving different sectors of the communications industry. These include the premise Protel PBX, the Protelity Hosted PBX, nexSwitch softswitches and billing systems, connexMatrix cloud management suite, the ATLANTIS suite of CRM/SCM/ERP applications. The company also provides carrier services, including retail and wholesale SIP termination, private line circuits and softswitch timesharing. The company markets and sells their products through Interconnects and Telecom Value Added Resellers. For more information please contact nexMatrix at www.nexmatrix.com or call 208.697.5808.

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Posted by CheapVOIPs - July 24, 2014 at 9:03 pm

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Voxox Announces Multiple New Features of Its Virtual PBX Service “Cloud Phone”

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Posted by CheapVOIPs - July 24, 2014 at 8:03 pm

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Three VoIP Fax Providers That Are the Best for Businesses, Ranked by Voip-Catalog.com

SAN FRANCISCO, CA–(Marketwired – Jul 24, 2014) –  Technology continues to improve in all facets of business. Old mediums such as landline phones have now made way for the much easier to use VoIP services. Still, with all of the changes being made, faxing is a medium that is still needed and used in every day business. The problem with faxing is that it is slow, inconsistent and most of the time a nuisance for the people involved.

VoIP fax providers are on top of the technology movement as well. They realized how outdated the process was and they have made great strides in being able to take the pain out of faxing back and forth. Many providers offer services that allow for faxes to be sent at the push of a button, electronically, or even remotely. This speeds up the process and makes the whole act of faxing more efficient. The need to fax will always be there as some very important documents need to be sent and received in a timely manner, so a VoIP fax provider can really help a business in getting that accomplished and for a very low rate.

Experts at Voip-Catalog.com took a look at the VoIP fax providers on the market and recently determined the three that offer the best for a business. The experts scouted pricing, ease of installation, additional features, customer satisfaction and more. Below are the three that they decided could help a business the most:

1) Faxage

Faxage is one of the most trusted VoIP fax providers on the market. Their services are extensive, secure and their customers rank them among the highest in customer satisfaction. Faxage offers packages for individuals, businesses and plans based on pure volume. Signing up with Faxage is easy and the system is very easy to navigate. One of the best features offered is the ability to send and receive faxes via an online portal or via email. Their rates are low and their services are suitable for businesses of all sizes. 

2) RingCentral

RingCentral offers great products and services for businesses. Their faxing packages are no different. RingCentral allows for users to receive faxes as emails through a secure connection, sign faxes electronically, pull detailed fax logs, get notifications when a fax has been received via a mobile device and much more. RingCentral can make faxing simple and fun for a user.

3) Popfax

Popfax allows for a business to keep their existing fax number as well as many other great features. There is expensive software needed to install and users can use a browser or email to send a fax. Popfax also can turn a Smartphone into a fax machine. It is easy to send faxes via their mobile site or software which makes faxing on-the-go simple.

Individuals or businesses that are in the market for a new fax system should consider the above providers for their faxing needs. Those that are interested in learning more about VoIP faxing or VoIP fax providers should visit: http://www.voip-catalog.com/voip_services_fax-over-ip-(foip)_1.html.

About Voip-Catalog:

Voip-Catalog is an authority VoIP Provider site that offers comparison tools to help businesses and residences to help find the best VoIP Provider for them.

Contact:

Ansel Crew
(858) 454-5900 ext: 10301
voiprevieweditor@bizx.info

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Posted by CheapVOIPs - July 24, 2014 at 8:03 pm

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Voxox Announces Multiple New Features of Its Virtual PBX Service “Cloud Phone”

— Voxox®, the most comprehensive cloud-based rich communication service for consumers and businesses, today announced the latest release of the company’s virtual PBX service, Cloud Phone. As Voxox’s entry-level business phone offering, Cloud Phone focuses on popular telephony features for companies with one to 10 employees. The latest product release advances Cloud Phone’s core functionality beyond sophisticated call routing and a dedicated business phone number. Cloud Phone customers can now add extensions for international employees, purchase toll free and local phone numbers, change caller ID, and access new capabilities, such as voicemail transcription, call screening, web callback, and more.

“We often see entrepreneurs using a personal cell phone number for business communication, which is often not ideal when you’re trying to build a strong business image,” said Bryan Hertz, co-founder and CEO of Voxox. “We launched Cloud Phone earlier this year to address this gap in the small business market with a powerful yet simple solution. As this latest release demonstrates, we are fully committed to Cloud Phone’s ongoing, continuous evolution.”

The fully web-based service, which launched earlier this year, caters to customers in the space between the company’s free consumer applications and its comprehensive hosted IP-PBX and SIP Trunking solutions. In addition to the new calling features and international user support, Cloud Phone continues to hone its ultra-intuitive user interface and set-up process, both among Cloud Phone’s top differentiating factors. Since its initial launch in February 2014, Cloud Phone has already received several recognitions for its simple yet powerful solution, including being featured in the top slot for GetVoIP’s Top 10 Rising Stars in May 2014, and being named a winner in the TMCnet Communications Solutions Product of the Year Awards, TMCnet IT Labs Innovation Awards, and the Stratus Awards by the Business Intelligence Group, among other honors.

“Products in the business telephony space tend to be complex and cumbersome, which is precisely why we developed a streamlined, easy-to-use option that satisfies the needs of the smallest business types,” said Ed Mallory, VP of products at Voxox. “Cloud Phone can be set up in under a minute and requires no special skills to adjust phone settings, add employees, or add features. It’s ideal for a busy entrepreneur who has no time and little budget to spend on IT.”

Cloud Phone is well suited for most one-to-10-person businesses, whether geographically dispersed or centralized in a single location. Ideal customer categories for this solution include: consultancies (virtual or brick-and-mortar); law firms; medical offices; mobile companies, such as catering or car detailing services; and sole practitioners, such as real estate or insurance agents. Furthermore, as a virtual PBX service, Cloud Phone can easily expand from a single user account to more advanced Voxox business VoIP solution, supporting hundreds of phones and multiple office locations.

Cloud Phone users can select from three monthly subscription plans at variable pricing. All new Cloud Phone users enjoy a free 30-day trial when registering for the service. To sign up for free or learn more about Cloud Phone, please visit www.cloudphone.com.

About Voxox

Voxox is an innovator in unified cloud communication solutions for consumers and businesses. For consumers and its operator partners, Voxox delivers cutting-edge mobile and desktop applications that integrate voice, video, messaging, fax, media sharing, and more. For businesses, Voxox provides an extensive suite of carrier-grade business phone solutions, including hosted IP-PBX, SIP Trunking, a wide array of wholesale services, such as high volume SMS, and the company’s new virtual PBX service, Cloud Phone. The foundation of the company’s offerings is its award-winning unified communications platform in the cloud, which enables the company and its customers to build powerful, scalable applications and services. Founded in 2006, Voxox is headquartered in San Diego. For more information, please visit http://www.voxox.com.

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Posted by CheapVOIPs - July 24, 2014 at 4:02 pm

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MTT expands VoIP services coverage

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Posted by CheapVOIPs - July 24, 2014 at 2:01 pm

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Replacing the IP-PBX: Going Hybrid

There are many reasons why businesses are adopting SIP trunks, and there are just as many reasons why they aren’t.

During the past several months, we’ve had some successful implementations and some setbacks.

A machine shop in which we implemented a 3Com NBX100 solution using IP phones in 1999 (before PoE was ratified) recently asked that we replace their now dead system. (A side note: This is/was our longest running “legacy IP PBX.” Our PoE solution was running signal wire to each telephone, splicing the power bricks at the closet and connecting them to a power strip plugged into a UPS)

Why Did the Customer Adopt SIP Trunks?
Besides the IP-PBX hard drive giving out to daily seizures, the customer’s monthly local telephone bill was approximately $290 – not including a separate long distance bill. Because voice mail requirements were very small, we used Jive Communications to integrate the dial plan of the Panasonic KX-NCP500. This allows Jive to act as the automated attendant–in this case, after 4-5 rings, inbound calls will be answered.

Voice mail messages are delivered via email, and the customer fax number is ported to the Jive hosted fax service for delivery to customer email. Outbound fax calls route across the SIP trunks provided by Jive. The fax is connected to a 2500 port on the Panasonic PBX.

Besides eliminating the premises-based voice mail system and reducing their monthly telephone expenses to less than $70, the customer also likes the idea of virtual extensions that will ring their cell phones while they are on the shop floor conducting business. The mobility component allows them to simply answer inbound calls either at their desk on anywhere in the plant.

Why Did the Customer Use a Premises-Based PBX?
Cost of the PBX and the savings using SIP trunks for this customer yielded a 26-month payback. The customer also has three 2500 sets throughout the plant with amplified handsets and they have onsite paging. Their failover is having inbound calls route to their cell phones, ringing concurrently for all inbound calls.

Small businesses will adopt SIP trunks and they will seek the savings, trimming down of premises hardware and enjoy the benefits of mobility. This particular business is representative of numerous firms that have similar needs that don’t necessarily get into UC or Lync. Jive offers mobility clients but this customer is still unlikely to adopt them since their needs are simplified and being met. The transition of “no more PBXs and no more desk phones” is just that – a transition.

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Posted by CheapVOIPs - July 24, 2014 at 12:01 pm

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