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Virtual PBX Reduces International Dialing Rates by as Much as 80 Percent

SAN JOSE, CA — (Marketwire) — 12/06/11 — Virtual PBX , inventor and leading supplier of hosted PBX services, announced today that it is reducing the cost of international calling in all of its plans by up to 80 percent. With this change, calls to multiple international locations — such as land lines in London and Buenos Aires, and mobile phones in Hong Kong — are as low as 1.9 cents per minute. The new rates are available now with no added fees or plan changes to all existing and new Virtual PBX customers on all plans.

 

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“Virtual PBX is always working to find ways to save money for our customers,” said Paul Hammond, CEO of Virtual PBX. “We already offer local numbers in over 40 countries for clients that want an international presence and want their callers to avoid the high costs of international dialing. Now we’ve made it possible for our customers to call out to international destinations with very low costs as well.”


The new international rates build on the company’s extensive history of providing cost-effective voice services to reach and receive vital business calls to and from locations around the world.

Virtual PBX, a U.S.-based company, started offering outbound dialing to international destinations when it developed the first hosted PBX in 1996. Now, clients can make calls out to international numbers or have employees receive calls on non-U.S. phones with a much lower rate per minute. And using the company’s Open Systems Initiative, calls can be routed to VoIP phones anywhere, for free.

In December 2009, Virtual PBX started offering local inbound numbers to their clients in thousands of cities worldwide, providing clients the ability to publish local numbers in these cities while maintaining business operations in the location of their choice. The combination of low outbound rates to international phone numbers, free VoIP calling anywhere, and local inbound numbers in both the U.S. and other countries makes Virtual PBX a strong hosted PBX choice for companies with personnel, clients or business activities in almost any global location.

Specific rate information can be found on the company’s website.

About Virtual PBX
Virtual PBX believes you never get a second chance to make a good first impression, especially when it comes to serving your customers. Our hosted PBX phone service gives businesses a professional, fully automated call answering and routing solution that can be up and running in a matter of minutes. Forget the hassles and costs of buying and maintaining your own PBX hardware. With Virtual PBX, your employees, whether in one location or far-flung, can focus on serving your customers while we provide the advanced features and responsiveness that give you a competitive edge. We also offer a backup phone service to ensure your business stays up and running should disaster strike.

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Posted by CheapVOIPs - December 11, 2011 at 7:21 pm

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Stuck in Gaza, hackers open lines to the world

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GAZA: With jobs scarce and time on their hands, some tech-savvy Gazans have found a new way to make money – hacking Internet-based phone lines and routing international calls for a fee.

Voice Over Internet Protocol (VoIP) hacking has been a phenomenon for years. But now Gaza, sealed off by a blockade imposed by Israel and Egypt, is getting in on the act by using the strongest link it has to the outside world – the Internet.

There are various ways of hacking VoIP networks, but people familiar with the practice in Gaza say it involves using dedicated servers to scoop up as many telephone IP addresses as possible, especially from big corporations and businesses.

Then follows a time-consuming process of testing possible username and password combinations against the addresses. Since people often do not change their default credentials, it’s only a matter of time before many of these accounts are compromised. At that point the line, and any credit attached to it, is under the hackers’ control.

The hackers’ then sell the access to a third party – sometimes a legitimate business, sometimes another VoIP squatter – and get paid by electronic transfer.

Read: Hackers down hundreds of Israeli sites over Gaza

For those doing it in Gaza, a strip of land 40 km long and 10 km wide, where 1.8 million people live, it’s a chance to use their technical skills to earn cash at a time when jobs are few and unemployment hovers at 50 percent.

“What can we do? Die or find a way to live?” one 25-year-old hacker, working out of a house in southern Gaza, told Reuters. He and others requested anonymity.

A successful hacker can do well. Some are said to earn up to $50,000 a month if they manage to get hold of good lines, although they can also go weeks without earning anything.

The 25-year-old said his aim was to make enough to be able to get married “like all other friends my age”, and side-stepped questions about the legality of his activities.

“Maybe you can call this stealing, but those companies abroad have insurance,” he said.

VoIP fraud is a big business. The Communications Fraud Control Association, a U.S.-based industry body, listed it as one of the top five methods of fraud, with losses of $3.62 billion in 2013, the latest available data.

Read: As Israel attacks Gaza, Palestinians find an unlikely ally

Gaza-based lawyer Mustafa Totah told Reuters it was hard to crack down on the activity because no specific complaints were being made, a point echoed by local police.

In fact, Gaza’s isolation may be the hackers’ best protection. In other cases, perpetrators have been arrested when they entered a country where their ill-gotten IP addresses were being sold on or used. But since few people can easily move in and out of Gaza, the chances of that happening are slim.

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Posted by CheapVOIPs - May 23, 2015 at 12:03 am

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PremierComm to expand VoIP service

PremierComm has expanded its cloud-based telephone system focusing on small and mid-sized businesses, the company said in a news release.

The Lancaster-based company can now serve businesses with as few as one telephone line, the news release said, using broadband internet as a basis for “VoIP,” which means “voice over internet protocol.”

“VoIP is often considered to be an enterprise solution,” said company sales agent Ron Harman over the phone. “But in fact, even small and mid-sized businesses and small home offices can benefit from VoIP.”

The news release said the VoIP telephone system eliminates the need for phone landlines.

In addition to Lancaster, PremierComm has offices in Philadelphia, Pittsburgh and York, the release said.

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Posted by CheapVOIPs - May 22, 2015 at 11:03 pm

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Gaza Hacks VoIP; Postcards From North Korea; Java Turns 20; 3-D Printing

Today’s Tech Sightings:

Stuck in Gaza, Hackers Open Lines to the World

Tech-savvy Gazans isolated from the rest of the world by an Israeli and Egyptian blockade are now using Voice Over Internet Protocol (VoIP) hacking to rout international calls for a fee. The practice requires dedicated servers to collect as many IP addresses as possible, which are then sold to third parties.

10 Instagram Users Post Photos From Inside North Korea

North Korea, also known as the “Hermit Kingdom” for its tight control over communication with the rest of the world, is not entirely off the Internet radar screen. Several people, including journalists and teachers, now are regularly posting photos to Instagram that shed some light on life in that isolated nation.

Injured Sea Turtle Gets Bite Back With 3-D Printed Jaw

Prosthetically-speaking, 3-D printing continues to deliver. More recently, it came to the aid of an injured loggerhead sea turtle. A boat propeller had struck the turtle, Akut-3, and smashed his jaw – an injury that typically would be fatal. But once a Turkish rescue team nursed the turtle back to health, researchers at RD group BTech Innovation scanned Akut-3′s skull and outfitted him with a printed, custom-fitted jaw and beak made of titanium.

At 20, Java’s Key to Success Is Simplicity

This week, Oracle celebrated the 20th anniversary of its Java programming language – one that remains prevalent in the computing industry. Oracle estimates the language is used by more than 9 million developers and runs more than 7 billion devices. Writer Joab Jackson argues that Java’s success is due in large part to readability, cross-platform functionality and simplicity.

Security Flaw in Router Driver Could Compromise Peripherals

Security firm SEC Consult said a security flaw in a driver that powers NETUSB, a technology that allows any USB device plugged into a router to be available to other devices, could compromise the routers and the peripherals connected to them.

Streaming Giant Spotify Branches Out Into Video

Music streaming company Spotify now offers video, in addition to podcasts, radio and news. The video content will feature short clips – or what Spotify calls “video capsules” – similar to those provided on YouTube. The move emphasizes playlists that are designed for different times of the day and includes music, news and video.

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Posted by CheapVOIPs - May 22, 2015 at 3:00 pm

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Confirmed: Apple HomeKit Products to Start Shipping in June

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Soon your iPhone will control your locks, cameras, lights, thermostats, doors, plugs and switches via corresponding apps.

Apple has confirmed to Mashable that the HomeKit products will start shipping in June this year. This news comes in the wake of another published by Fortune claiming that Apple users might have to wait longer for HomeKit products.

Trudy Muller, an Apple spokeswoman, said in an email directed to Mashable that the HomeKit had already attracted dozes of partners who are ready to provide HomeKit accessories, with the first hitting the market as early as next month.

The HomeKit platform was first announced in June last year during Apple’s developers conference promising to replace garage clickers, thermostat dials, and light switches with a single control panel that seamlessly integrates with Apple devices. Siri could for example be extended to respond to commands for HomeKit enabled products.

It is important to note that Apple won’t be launching HomeKit by turning on a switch since the HomeKit products will be available once the approved accessory developers go live with their products.

Apple opened the certification process last November and the first batch of approvals came in January. Apple says it is now waiting for the device makers to launch their products.

Also read: Apple TV will be the center of Apple’s smart home

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Posted by CheapVOIPs - May 22, 2015 at 1:00 pm

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Intex Launches 6000mAh Power Bank PBX-6KL With LED Lamp At Rs. 2500

To tap the ever increasing market of power bank in India for charging mobile devices on the go, Intex has also jumped into this segment and has launched a high capacity power bank –the Intex PBX-6KL. This charger is priced Rs. 2,500 and carries warranty of one year.

The Intex PBX-6KL is a lightweight charger, which comes with a high capacity power with 6000mAh Li-Polymer Battery and USB cable for charging of mobile devices. This charger  has two Output USB 2.0 Port with different output (5V 1A 5V 2.1A) for relatively fast charging times.

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This charger also has LED Lamp which consists of 11 LED’s. This feature is ideal for those situations when there is low or no light while charging your device. There’s a small power button and four LEDs that light up to indicate what’s remaining. It turns itself on and off automatically when you plug in a device, so the power button is only for checking remaining juice.

The Intex PBX-6KL has dimensions of 125x82x15mm, and its weight is 168 grams.

Speaking about the launch, Ms Nidhi Markanday, Business Head, Consumer Durables IT, Intex Technologies said, “Intex Technologies has always believed in introducing beneficial innovations and offerings them to the consumers at price points that appeal to masses. With the launch of this Mobile battery charger, we are supporting the users to relish the battery life deprived of the discomfort of searching for switches to charge everywhere. With our strong network of distribution channels it will be available to the masses without any difficulties.”

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Posted by CheapVOIPs - May 22, 2015 at 12:55 am

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VOIP void still exists with 911

While the mid-2014 switch to the E-Comm 911 system has benefited many users, it hasn’t benefited individuals with voice over internet protocol (VOIP) phones.

“VOIP phones don’t work on the 911 system… they’re offered a limited form of 911 calling and it certainly won’t work during power or internet outages,” said Chris Vrabel, Campbell River Fire Department deputy fire Chief and administrator for the North Island 911 Corporation.

“When you dial from a land line, the operators in E-Comm… will have your name, address and telephone number associated with your account and that goes with your call to the appropriate [dispatch] centre,” said Vrabel.

“When you dial from a cell phone, your cell phone [number] and the latitude and longitude of where you’re making the call from or originating cell tower location will be sent along with your call.”

When someone in the North Island calls 911, their call is routed to E-Comm in Vancouver, where operators transfer the call to a dispatch centre in the North Island-Courtenay area for police, Victoria for ambulance or Campbell River for fire.

“That process takes about 30 seconds for them to do that,” he said, from the time the operators pick up the phone until the call is transferred to the dispatch centres.

Calls from VOIP phones however are transferred to Northern 911 in Sudbury, Ontario.

“They take your call, they have your information on account if they have it, they determine what’s going on and then they contact the B.C. operators service,” said Vrabel. “Then the operator looks up a list of where that call should go and they make that transfer. It’s certainly not a quick process, let’s be clear about that.”

According to the CRTC, of the 11.3 million residential home phone customers across the country in 2013, nearly half of them had VOIP phones instead of using a traditional cable company.

When VOIP calls are finally transferred to the appropriate dispatch centre, the enhanced location and phone number information is not available.

“It’s a voice call only. When we get the call on our screen we’re only getting your voice.”

According to Vrabel, while many switch to VOIP phones from traditional land lines for the cost savings, they need to be aware of the consequences.

“The CRTC has mandated that the VOIP phone providers put out a disclaimer with the product that 911 service is limited with their product. In a lot of cases the VOIP providers charge an additional fee to become part of the North Island 911 service.”

reporter@albernivalleynews.com

twitter.com/alberninews

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Posted by CheapVOIPs - May 21, 2015 at 6:53 pm

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VoIP Innovations Launches New VoIP Fraud Detection Service

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VoIP Innovations, a company that specializes in providing DID and termination VoIP footprintshas, released a Fraud Detection Tool for ITSPs, VoIP resellers and enterprise customers that analyzes their traffic patterns and warns them when something isn’t right.

The detection tool continually runs an algorithm than analyzes and processes CDRs in near real-time searching for anomalies in traffic patterns. When an anomaly is found an alert is sent as a text message or email.

According to VoIP Innovations, it’s more than just an alert system: “it helps you sleep peacefully knowing you will receive an alert if traffic patterns become abnormal and it provides you with data to hone in on your customer calling patterns.” With this information, users are adequately armed to tweak their service offering for maximum profit potential.

All VoIP innovations clients are eligible for a month free trial service, up to 5,000 minutes worth of CDRs.

A few features that you can expect include:

  • Ability to set multiple severity notification thresholds
  • Easy to customize fraud detection dashboard
  • Monitor local, international, and toll-free origination and termination

To enable the Fraud Detection Tool simply go to the Add-On section of your VoIP Innovation backoffice, where you will be able to enable the service and while at it you can as well set your alerts and customize your widget dashboard.

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Posted by CheapVOIPs - May 21, 2015 at 12:53 pm

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New Grandstream Demo Kit for VoIP Resellers Now Available at VoIP Supply

Portable Grandstream demo kit showcases voice, video, data, and mobility features for small business Unified Communication solutions

Buffalo, NY (PRWEB) May 21, 2015

VoIP Supply, North America’s leading VoIP solutions provider, is announcing today the availability of the VoIP Resellers Grandstream Demo Kit.

The kit is an investment for Grandstream Value Added Resellers (VAR) to train on and test a full suite of Grandstream devices that provide voice, video, data, and mobility features.

The Grandstream demo kit is packed in a portable case so that resellers can travel to a customer’s location and provide a hands-on demonstration of how an affordable Grandstream Unified Communication solution works.

The kit includes:

  • (1) x Grandstream UCM6102 IP PBX: For SMBs, provides 2 FXS and 2 FXO ports and operates on a Digium Asterisk® platform.

(1) x Grandstream GXV3240 Multimedia IP Phone: 6-line Gigabit VoIP video phone with Wi-Fi, web browser, and camera.
(1) x Grandstream GXV3611IR_HD IP Camera: Indoor day/night fixed dome IP camera for homes and small offices.
(1) x Grandstream GXP1625 IP Phone: Entry level 2-line VoIP phone with EHS, LCD display, and PoE support.
(1) x Grandstream 4-Port PoE Switch and Power Supply
(4) x Ethernet Cables
(1) x Grandstream-Branded Case: Durable padded case with handle and wheels keeps devices secure for easy transport.

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Grandstream devices, when bundled together, offer quick setup and simple provisioning. The small business UCM6102 IP PBX in the demo kit highlights how easily voice, video calling, video conferencing, and IP video surveillance can be unified into one common network that can be managed and accessed by remote or mobile workers.

For more information about the VoIP Reseller Grandstream Demo Kit, call VoIP Supply at 800-398-VoIP or visit http://www.voipsupply.com/grandstream-demo-kit.

About VoIP Supply

We solve problems and create solutions with VoIP. VoIP Supply is a world class place to work with big goals, a clear vision, defined purpose and a dedicated team of passionate business professionals. We love what we do and do it better than any of our competition.

Since 2002, VoIP Supply has been the leading supplier of VoIP equipment and complete VoIP solutions in North America. We are known in the industry as responsive and knowledgeable VoIP product experts.

With everything you need for VoIP, VoIP Supply has grown rapidly throughout the years. VoIP Supply is a three-time Inc. 500/5000 honoree, listed by Business First as one of WNY’s Most Admired Companies, as well as one of Western New York’s Best Places to Work for many consecutive years.. VoIP Supply is also the first Certified B Corporation in Western New York.

For the original version on PRWeb visit: http://www.prweb.com/releases/grandstream-voip-demo-kit/unified-communications/prweb12738855.htm

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Posted by CheapVOIPs - May 21, 2015 at 10:53 am

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Carrier VoIP, IMS market up 29% in Q1

The service provider voice over IP (VoIP) and IP multimedia subsystem (IMS) equipment market hit USD 1.3 billion worldwide in Q1, a 29 percent increase from the same period a year ago, according to the IHS Infonetics Service Provider VoIP and IMS Equipment and Subscribers report from IHS. From its recession-low in 2011 of USD 2.59 billion, the global market grew 64 percent in 2014, to USD 4.24 billion, fueled by the network transformation projects of mobile and fixed operators around the world.

Alcatel-Lucent was the standout vendor in the VoIP and IMS market in Q1 2015, posting its best quarter ever for IMS sales due in large part to North America.

All major geographical regions enjoyed growth in Q1 from the prior year, but Latin America shot up 88 percent. Voice over WiFi (VoWiFi) will be big news this year as operators expand or launch IMS networks for VoWiFi, helping to drive incremental sales, according to researchers. A total of 22 operators worldwide have already launched commercial VoLTE services, and researchers expect additional operators in Asia Pacific, Europe and Canada to take VoLTE online in 2015.

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Posted by CheapVOIPs - May 21, 2015 at 7:51 am

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Will VoIP and unified communications define the future?

In part 1 of this series, I covered the history of communications, the PSTN vs. VoIP debate and the role VoIP will play in companies being future ready. 

One trend gaining traction in the voice over IP (VoIP) realm is unified communications (UC), and it has been transforming the way midsize to large businesses operate.

I asked Alon Cohen, executive vice president of Phone.com (who co-designed and patented the first audio transceiver); Wes Hayden, CEO of Virtual Hold Technology; and Sean O’Brien, executive vice president of Strategy Communications at PGI, what their predictions on industry trends of UC and the future of VoIP technology holds and how midsize to large enterprises can become future-ready.

Cohen: VoIP will become more pervasive. By 2017 I estimate that 75 percent of new business will not even look at public switched telephone network (PSTN) as a viable solution. Video plus screen sharing will be used by more and more employees as additional devices support video, including desk phones, computers and mobile smartphones, and due to the fact that joining a videoconference by phone or with video will become as simple as joining an audio-only call today.

To become future-ready, the first thing companies need to do is find a good Internet service provider (ISP), increase your existing bandwidth and availability to professional levels, and install a VoIP-enabled security firewall.

Hayden: Companies of all sizes jumped on the VoIP bandwagon to decrease telephone costs and improve the scalability and flexibility of voice networks. With VoIP now well-established, we’ll see more enterprises turning to mobile and desktop VoIP apps to streamline communications both while at the office and away. New apps will enable organizations to connect employee smartphones, tablets and laptops to one singular VoIP platform, so employees can interact through the service without being tied to their desk phones. A singular platform allows employees to seamlessly transfer calls from an office phone to a cell phone or tablet without interruption and can support other customer service applications that might be required by different employees.

Within the customer service segment, this ability to add or remove devices and connectivity can be beneficial when scaling for different levels of customer service, seasonal support needs or specialty agent skill sets.

Moving beyond a basic VoIP service does take some planning to become VoIP-ready. VoIP relies on a solid network infrastructure to run voice and data across multiple channels — so it’s crucial that the right infrastructure is in place for seamless integration. Organizations should also look at integrating additional platforms with VoIP so all interactions into a contact center are through one portal, and customers receive a consistent experience. Finally, a backup or recovery system is important in case a disaster happens. For example, to ensure communication isn’t interrupted if the network goes down, the system should be set up to reroute calls to another location or phone line.

O’Brien: The first generation of unified communications was true to its name: It was all about bringing disparate technologies together. We couldn’t focus on things like user experience and productivity because the base technological hurdles were still so huge. And VoIPs’ original value proposition was simply one of cost savings. However, I believe the industry has already begun a shift in focus toward enabling true productivity and collaboration empowered by these technologies. To prepare for the future, companies should evaluate UC and VoIP not merely on their technological merit but on the holistic collaboration experience they can create for their workers.

Tim Basa, vice president of sales and marketing at Bullseye Telecom, believes midsize companies need to start the process of fully integrated, converged network solutions. In fact, the best piece of advice Basa provides a midsize company is to adopt and or switch over to VoIP/UC and make sure you have a great provider that can allow you to scale.

“We are at such an exciting time. The Internet of Everything is basically upon us and companies (of all sizes) need to be ready — future ready now.”

Into the future

Michael Bremmer, CEO of Telcomquotes.com has more than 20 years of experience in the telecom/tech industry, and his wit caught my eye in an email to me with this subject line: “Video killed the radio star and mobile is killing VOIP (hardware)…”

So I asked Michael what trends he foresaw happening with VOIP within the next two to five years:

Bremmer: “Geofencing will automatically allow an office worker’s “phone” to convert to a business phone (in the office) and when they leave, it will automatically revert to personal calls only, turning off GPS tracking (for the business apps).”

Perhaps this could mean that location-based application developers would have to focus on enterprise GPS coordinates to determine when an employee enters or departs the workplace. Ironically, Frost Sullivan’s Top 10 Trends for the Asia Pacific Unified Communications Industry in 2015 predicts that “wearables will enter enterprises” with employee tracking, timeline notification, meeting alerts and push notifications. (This technology will keep employees on schedule in accordance with their to-do lists.)

Rich Weborg, CEO at OneReach, is extremely passionate about technology and communication and believes that technology can help drive better and more meaningful interactions between people and businesses. He has helped to create several technology startup companies over the last 10 years and has developed compelling solutions for various industries, including DSL, networked VPNs, text messaging and data analytics.

Weborg brings with him more than 25 years of experience in software development, process engineering and product management. He began his career working for Fortune 500 companies, including Aetna, Sprint and Level 3. Now Weborg is creating companies focused on emerging technology. Weborg holds a master’s in technology management at the University of Denver and a bachelor’s in information systems from Central Connecticut State University.

Weborg notes three key trends:

1) Embedded support channels in more places

WebRTC will become more ubiquitous (supported in all browsers) and finally allow people to be detached from their phones. This will allow for companies to expose voice and video channels directly through their website and software products. Imagine being able to talk to a company directly through a phone embedded in the company’s site. We are already seeing organizations such as Amazon (Kindle’s MayDay) expose support capabilities right in their products. This capability will become more accessible to any size company as these new standards proliferate and communication providers make it easier to integrate UC capability into a company’s existing infrastructure and processes. 

2) Channel convergence

While the communication industry has been talking about multi- and omnichannel for a while, a lot of channels are still not supported within a UC perspective. Of course text messaging comes to mind. Not many companies allow a customer to text for support and use automation or live agent interactions to get help from a business in that channel.

“To add to this, we will also see other text apps like WhatsApp and Facebook Messenger begin to support businesses. If a customer wants to use that channel, customers and providers will ultimately support it.”

3) Self-service and UC

Unified Communication is quite often implemented as a live person interaction medium. Talk, IM, video, etc. However, as UC and omnichannel services continue to be implemented, the need for adding self-service to these channels will increase. Any channel that gets exposed to customers will ultimately need to include some level of contact-aware self-service capability prior to routing to an agent. This self-service capability will not only allow for a much better user experience but it will help a company contain the cost of offering new support channels for their customers.

WebRTC (Web Real-Time Communication)

Where Weborg believes that WebRTC will become more ubiquitous, Darc Rasmussen, managing director and chief executive officer of IR Prognosis, believes that WebRTC could transcend VoIP.

“Instead of purchasing, maintaining and operating expensive ‘PBX’ environments to route and control VoIP communications, WebRTC promises a future of instant, point-to-point communication and collaboration.”

Campbell Williams, the group strategy and marketing director at Six Degrees Group, states the technology that seems to be getting most attention is WebRTC, which promises potentially to do for browser-based voice and browser-based real-time communication what session initiation protocol (SIP) has done for more client-based communications.

“WebRTC promises to put that into any browser from a communications perspective. So for example, I could be logging on to my company portal and from here I can pick up voice mails, video calls, I can dial my colleagues, I can see who’s available and who’s not, and rather than needing a client application I’m doing everything through a browser.”

Williams further elaborates WebRTC “has started to gain a lot of traction, or at least it’s gaining a lot of interest, but most people haven’t used it, and most people don’t know too much about it.”

Who changed the face of the telecommunication industry?

Andy Abramson, CEO and founder of PR firm Comunicano and author of Web log VoIPWatch, is considered to be one of the eight most influential voices in the growth of “Internet Telephony” (along with Alon Cohen who co-designed and patented the first audio transceiver). He believes that companies like Dell, Google and Microsoft will all be selling VoIP services far more integrated into essential IT services.

Abramson states it will be as common as buying dish soap at the supermarket:

“WebRTC will eventually transcend VoIP SIP as the primary technology for person to person and group voice/video communications.”

Whatever the future holds…

According to Grand View Research, by 2020 the UC market will balloon to a global annual worth of $75 billion. VoIP and UC will continue to trend in 2015.

Further key findings of the study:

  • On-premise, unified communication accounted for more than 60 percent of the market in 2013. However, the cloud-based or hosted product segment is expected to rapidly gain share over the forecast period.
  • Enterprises emerged as the largest application segment in 2013 and are expected to continue dominating the market over the next six years.
  • North America accounted for more than 35 percent of the market in 2013; the regional market is characterized by the presence of several key players as well as a high popularity of BYOD solutions.

Preparation is key

When unified communications (UC) is properly implemented within an organization, it is destined to enhance and boost collaboration and productivity. It is also imperative that IT/IS and telecom groups work together and not operate as separate entities within the organization. Remember this: A house divided against itself cannot stand.

UC solutions that work for one company, if cloned may become a disaster for another company. A one-size-fits-all solution will in this case fast-forward out of the frying pan into the fire.

Pay due diligence by properly researching (infrastructure, IT/telecom roles, and employee use) UC options that will work for your organization and not only for current organizational needs. Think ahead three to five years into the future — be proactive and #BeFutureReady.

Stay tuned for the VoIP and UC e-book coming soon, which will include WebRTC.

This post was written as part of the Dell Insight Partners program, which provides news and analysis about the evolving world of tech. Dell sponsored this article, but the opinions are my own and don’t necessarily represent Dell’s positions or strategies.

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Posted by CheapVOIPs - May 21, 2015 at 6:51 am

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