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Virtual PBX Reduces International Dialing Rates by as Much as 80 Percent

SAN JOSE, CA — (Marketwire) — 12/06/11 — Virtual PBX , inventor and leading supplier of hosted PBX services, announced today that it is reducing the cost of international calling in all of its plans by up to 80 percent. With this change, calls to multiple international locations — such as land lines in London and Buenos Aires, and mobile phones in Hong Kong — are as low as 1.9 cents per minute. The new rates are available now with no added fees or plan changes to all existing and new Virtual PBX customers on all plans.

 

Virtual-PBX-Systems

“Virtual PBX is always working to find ways to save money for our customers,” said Paul Hammond, CEO of Virtual PBX. “We already offer local numbers in over 40 countries for clients that want an international presence and want their callers to avoid the high costs of international dialing. Now we’ve made it possible for our customers to call out to international destinations with very low costs as well.”


The new international rates build on the company’s extensive history of providing cost-effective voice services to reach and receive vital business calls to and from locations around the world.

Virtual PBX, a U.S.-based company, started offering outbound dialing to international destinations when it developed the first hosted PBX in 1996. Now, clients can make calls out to international numbers or have employees receive calls on non-U.S. phones with a much lower rate per minute. And using the company’s Open Systems Initiative, calls can be routed to VoIP phones anywhere, for free.

In December 2009, Virtual PBX started offering local inbound numbers to their clients in thousands of cities worldwide, providing clients the ability to publish local numbers in these cities while maintaining business operations in the location of their choice. The combination of low outbound rates to international phone numbers, free VoIP calling anywhere, and local inbound numbers in both the U.S. and other countries makes Virtual PBX a strong hosted PBX choice for companies with personnel, clients or business activities in almost any global location.

Specific rate information can be found on the company’s website.

About Virtual PBX
Virtual PBX believes you never get a second chance to make a good first impression, especially when it comes to serving your customers. Our hosted PBX phone service gives businesses a professional, fully automated call answering and routing solution that can be up and running in a matter of minutes. Forget the hassles and costs of buying and maintaining your own PBX hardware. With Virtual PBX, your employees, whether in one location or far-flung, can focus on serving your customers while we provide the advanced features and responsiveness that give you a competitive edge. We also offer a backup phone service to ensure your business stays up and running should disaster strike.

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Posted by CheapVOIPs - December 11, 2011 at 7:21 pm

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91 VoIP centres busted in six years

Kathmandu, August 21

The Central Investigation Bureau of Nepal Police carried out coordinated raids in three places in the Kathmandu Valley and busted as many illegal Voice over Internet Protocol call centres on August 12.

The call bypass centres were being operated by Kedar Achhami (28) of Kavre and Suman Shrestha (26) of Sindhupalchowk. CIB has arrested them to proceed with legal action. According to CIB, the duo had rented rooms to set up illegal call centres in the guise of bag traders.

CIB officials said the law enforcement agency busted as many as 91 illegal VoIP centres across the country and arrested 137 racketeers since it launched a crackdown in 2010. Of the arrestees, 31 are foreigners, including 21 Bangladeshis.

According to CIB, all of them were charged under the Telecommunications Act-1997 and they were produced before the concerned district courts. More than Rs 11.48 billion has been claimed in compensation from the accused.

As per the law, a person who intentionally causes adverse effect, damage or any other loss to the telecommunication structure of the country is liable to a fine equal to the loss or five years in jail or both. The CIB has been acting tough against VoIPracketeers under its ‘Operation Voice Fox’.

CIB has seized nearly 22,000 SIM cards of various telecom service providers and a huge cache of hi-tech equipment. The racketeers were found to have been involved in blocking the telecom service providers’ legal gateway to bypass incoming international calls, causing revenue losses to the authorised telecom companies in the country.

Officials informed that Chinese nationals were the masterminds behind such illegal operations. They first introduced the call bypassing technology in Bangladesh through backdoor. When the Bangladeshi government launched a massive crackdown on VoIP operators in 2007, a section of the racketeers entered Nepal.

Gradually, Nepalis also got associated with the racketeers and learned the techniques. Voice over Internet Protocol can be operated from anywhere, provided the operators have necessary equipment and have access to the Internet.

Call bypassers use VoIP GSM gateway to divert international incoming calls from the official gateway by using SIM cards. The call is transferred to telecom subscribers through a GSM SIM card. The ISD then displays a personal caller identity on the receiver’s mobile phone set.


A version of this article appears in print on August 22, 2016 of The Himalayan Times.

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Posted by CheapVOIPs - August 22, 2016 at 7:42 am

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Verizon Samsung Galaxy S6 and S6 Edge Update Brings Better VoIP

Verizon Plans Will Be More ExpensiveVerizon recently pushed a new update for the users of Samsung’s previous generation flagship, the Galaxy S6 and S6 Edge. This update has very particular improvements, including those to WiFi and HD Voice Calling.

As all of you are already aware, VoIP or Voice over IP mechanism involves making voice calls over WiFi or mobile data. This update has ensured greater reliability over VoIP calls and lesser call drops when using WiFi.

Samsung Galaxy S6 And S6 Edge Getting Verizon Update

Furthermore, Verizon has now made it possible for its customers to sign in for VoIP over WiFi when roaming. This can be used even when the phone isn’t connected to Verizon Wireless network.

HD Voice calls have also brought a number of improvements with them. Samsung has increased the volume of the earpiece — which means you will now be getting louder and clearer voice from the other side. Also, HD Voice Call option will be available only when you’re connected to 4G LTE network. If you’re connected to something slower, the option simply wouldn’t exist.

Galaxy S6 Marshmallow update

Lastly, the customers will now be notified when they are making a video call using their mobile data. This will help the users to keep a check on their usage of the data allowance and cut any overhead costs.

Do note that this new update doesn’t bring any radical new features. However, what it does do is improve the quality of VoIP significantly. Customers who find themselves making a lot of VoIP calls and those who are frequent travelers will benefit a lot from this update.

Galaxy S6 Marshmallow

It has been recommended that you download the update over WiFi, or mobile data if you have a strong connection. Verizon has also suggested that you charge your phone fully before installing the update, as the update might take more time than you expected.

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Posted by CheapVOIPs - August 21, 2016 at 7:35 pm

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Global VoIP, the Choice

Net2Phone Logoby Gary Audin

Do you want to partner with a VoIP start-up or with an established global provider? Do you want to obtain services from a VoIP global provider that has more than a vision? You need not only a multi-national provider; you need a multi-lingual provider that has POPs in that country not just a connection. You want the traffic to stay in country and not backhauled to the U.S.

Jonah Fink, President of net2phone www.net2phone.com and Gary Audin recorded this podcast at the Channel Partners conference. Did you know that 50% of domestic startups are created by foreign individuals? Net2phone started in the international market. Jonah discusses the unique position of net2phone in the international market and their support of partners.

Established in 1990 and backed by IDT Telecom (NYSE:IDT), net2phone www.net2phone.com is the VoIP innovator. They are a global leader of Voice over IP solutions and one of the largest international voice carriers in the world, trusted by thousands of businesses worldwide. net2phone has a distribution network of 571 direct interconnects and operations in 147 countries. Revenues are in excess of $1.2 Billion per year with 1400 employees across 6 continents and data centers in 7 countries.

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Posted by CheapVOIPs - August 21, 2016 at 7:28 am

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Agile Cloud Launches "Cloco" — New Low-cost Cloud Call Center Service

TOKYO, Aug. 19, 2016 /PRNewswire/ — Agile Cloud, Inc., a global provider of Cloud IP-PBX services, announced on August 19 its new product Cloco — a cloud-based call center service aiming to provide inbound call centers with all needed functions and systems while at the same time reducing their total cost.

“Customers have invested in PBX, call center software and hardware to launch a new call center. We offer all needed systems as a cloud service. Customers can use a full set of inbound call center functions without PBX if they have a PC linked to the Internet. This means customers can reduce CAPEX using Cloco. For outbound, we will launch additional functions soon,” said Agile Cloud CEO Fujio Mimomi.

Background
Agile Cloud, Inc. offers Cloud IP-PBX services including basic functions for call center communicators and SVs. Interactive Voice Response (IVR), All Call Recording, Monitoring, Whispering, Mute, Call Parking, Call Transfer and multi-place access are among its features. This service is continuously developed and improved to satisfy customer requests for additional functions.
Functions
Cloco is an integrated cloud-based call center service. It provides the various functions needed for an inbound call center as follows:

– ACD (Automatic Call Distribution) with Call Distribution Algorithms
– IVR (Interactive Voice Response) scheduling
– All Call Recording
– Statistics Report
– Seat Status
– Monitoring/Whispering
– CRM integrations
– FAQ
– Text Chat
– Call History
– Call Queuing
– Mute/Call Parking/Call Transfer
– Conference Call

(Image1:
http://prw.kyodonews.jp/prwfile/release/M103943/201607272863/_prw_OI1fl_Z2VrTs9G.jpg)

(Image2: http://prw.kyodonews.jp/prwfile/release/M103943/201607272863/_prw_OI2fl_QOMtdTLV.jpg)

(Image3:
http://prw.kyodonews.jp/prwfile/release/M103943/201607272863/_prw_OI3fl_l9J5xlN4.jpg)

Cloco supports the English and Japanese languages. Additional features for outbound call centers and AI functions will be released in 2016. More information about Cloco is available at http://www.agile.ne.jp/cloco_en/.

Pricing
Cloco aims to reduce customers’ costs. The monthly fee is at least US$500 for 10 seats, and at least US$3,500 for 100 seats.

About Agile Cloud, Inc.
Agile Cloud offers IP-PBX functions as a cloud service in the world. The company provides an extension telephone system with IP phones and mobile phones. The company’s head office is in Tokyo.
URL: http://www.agile.ne.jp/en_us/


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Posted by CheapVOIPs - August 19, 2016 at 11:45 pm

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Paging – New Meet Old

Paging systems are one of those legacy IT components that often needs to live in the IP world.

“Legacy” is the word most used when talking about the many IT systems and wares of the past that won’t die, paging among them. Paging remains a critical application in many environments, and so isn’t likely to go away quietly — and problems will crop up when trying to connect legacy paging systems to new IP communications solutions.

Network managers have a few options for resolving connectivity issues between legacy paging systems and new IP PBXes or other communications solutions. One approach is to connect the IP PBX to an analog terminal adapter or other device that provides an analog input (audio, telephony) to a paging amplifier. This will yield an “all call” paging solution, unless a dialer front-ends the adapter or is already a component of the legacy paging system and uses DTMF as input to target and then call specific paging zones (see a CyberData list of IP wares that support connections to analog paging amplifiers).

Another approach, as I discussed in a previous No Jitter post, involves using an IP PBX as the gateway and registering paging speakers as extensions.

A third option is using tried-and-true paging system solutions from companies such as Bogen Communications, Viking Electronics, and Valcom.

No one size fits all, and each of these solutions has associated costs. Oftentimes, legacy paging gear remains intact for the simple reason that network administrators get snagged when attempting to change or eliminate this legacy gear.

The key considerations that come up when replacing legacy paging with an IP paging solution include:

  • Cabling (audio cable vs. Cat5/Cat6) – I’ve previously advocated for preserving cabling infrastructure — that’s because I’ve installed cabling plant, and know the amount of effort required. Cable plant is valuable. Most old paging cabling is better than or as good as the cabling in use today. What is the business case to replace it?
  • Endpoints – Do paging speakers require IP? Why?
  • Integration – Does the project entail integrating new IP system and a legacy paging system? I believe most do, because I don’t see key users (schools, hospitals, transportation, and warehouses) eliminating their paging systems unless they find significant cost differentials in doing so. Even then, are these verticals abandoning their legacy paging solutions?

Again, most paging challenges involve integrating a new communications solution (IP PBX, hosted, or UC solution) to a legacy paging system, and this involves some, but not all, components being IP.

When an IP paging application does replace a legacy paging solution then:

  • Are the endpoints and other gear statically or automatically assigned, using Dynamic Host Configuration Protocol (DHCP), IP addresses? If DHCP, then what is providing the pool of IP addresses, and will the track record of that system or device hold up to support mission-critical paging?
  • How will you secure the IP paging solution?
  • How will you support access to the IP paging solution? If access requires Internet connectivity via the Web to the host and back again to the site, then how does this impact WAN traffic?
  • Will paging traffic remain in its own virtual LAN? What other VLANs does paging need access to and from? Is remote paging a requirement?
  • Do you have enough Power-over-Ethernet (PoE) ports and ample uninterruptible power supply capacity to back up the paging application if required? Do you have enough power in your closets to support additional need for PoE?

One of the key values of an all-IP paging solution is the ability to move and change the location of the speakers. In some industries this move, add, change, delete activity occurs frequently, while many paging systems once in place simply remain static.

Paging is sometimes critical, but “hardware – customer in aisle three” isn’t one of them. On the other hand, a code red or code blue page in a hospital or on a campus is critical. The point is, paging can and should be looked at as an application but that application’s value is specific to each organization.

How can UC improve paging? UC offers more choices, and can include paging. This is how discussions can begin before deciding to replace, integrate legacy gear, or eliminate paging.

Follow Matt Brunk on Twitter and Google+!
@telecomworx
Matt Brunk on Google+

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Posted by CheapVOIPs - August 19, 2016 at 12:36 pm

Categories: VOIP News   Tags:

Agile Cloud Launches ‘Cloco’ — New Low-cost Cloud Call Center …

TOKYO, Aug. 19, 2016 /PRNewswire/ — Agile Cloud, Inc., a global provider of Cloud IP-PBX services, announced on August 19 its new product Cloco — a cloud-based call center service aiming to provide inbound call centers with all needed functions and systems while at the same time reducing their total cost.

“Customers have invested in PBX, call center software and hardware to launch a new call center. We offer all needed systems as a cloud service. Customers can use a full set of inbound call center functions without PBX if they have a PC linked to the Internet. This means customers can reduce CAPEX using Cloco. For outbound, we will launch additional functions soon,” said Agile Cloud CEO Fujio Mimomi.

Background
Agile Cloud, Inc. offers Cloud IP-PBX services including basic functions for call center communicators and SVs. Interactive Voice Response (IVR), All Call Recording, Monitoring, Whispering, Mute, Call Parking, Call Transfer and multi-place access are among its features. This service is continuously developed and improved to satisfy customer requests for additional functions.
Functions
Cloco is an integrated cloud-based call center service. It provides the various functions needed for an inbound call center as follows:

– ACD (Automatic Call Distribution) with Call Distribution Algorithms
– IVR (Interactive Voice Response) scheduling
– All Call Recording
– Statistics Report
– Seat Status
– Monitoring/Whispering
– CRM integrations
– FAQ
– Text Chat
– Call History
– Call Queuing
– Mute/Call Parking/Call Transfer
– Conference Call

(Image1:
http://prw.kyodonews.jp/prwfile/release/M103943/201607272863/_prw_OI1fl_Z2VrTs9G.jpg)

(Image2: http://prw.kyodonews.jp/prwfile/release/M103943/201607272863/_prw_OI2fl_QOMtdTLV.jpg)

(Image3:
http://prw.kyodonews.jp/prwfile/release/M103943/201607272863/_prw_OI3fl_l9J5xlN4.jpg)

Cloco supports the English and Japanese languages. Additional features for outbound call centers and AI functions will be released in 2016. More information about Cloco is available at http://www.agile.ne.jp/cloco_en/.

Pricing
Cloco aims to reduce customers’ costs. The monthly fee is at least US$500 for 10 seats, and at least US$3,500 for 100 seats.

About Agile Cloud, Inc.
Agile Cloud offers IP-PBX functions as a cloud service in the world. The company provides an extension telephone system with IP phones and mobile phones. The company’s head office is in Tokyo.
URL: http://www.agile.ne.jp/en_us/


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Posted by CheapVOIPs - August 19, 2016 at 11:36 am

Categories: VOIP News   Tags:

How Reliance Communications’ VoIP recharge pack works

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reliance-freenet-net-neutrality-cmn

Reliance Communications’ (RCOM) newly launched VoIP recharge pack for Rs 39 will offer 300 minutes of calling via VoIP apps like Skype, WhatsApp, Viber, etc, along with 200 MB of data. Only when a customer makes voice calls via VoIP apps, their charges will be billed from the 300 minutes benefit; every minute (in VoIP) is equal to 0.7 MB of data, and data charges will be deducted accordingly (from the 200 MB benefit), a spokesperson from Reliance Communications told MediaNama. The pack will however provide access to all websites, apps, and services, without any restrictions, since RCOM will charge users from the same 200 MB data offered by the pack.

The recharge pack named as ‘Calling Ka Naya Tareekais currently live in Gujarat circle and will later be expanded into more circles the company said. Customers in Gujarat, who are on RCOM’s 4G LTE network, will however need to acquire a 4G SIM card to avail faster speeds, and SIM cards will delivered to their homes on demand.

Hungama streaming pack: Last month, Reliance Communications introduced ‘MovieNet’ recharge pack for its users that provided access to Hungama’s services including movies, music for free. The pack includes 2.5GB of ‘any use data’ as well as 1.25GB of ‘anytime data’, other than 1.25GB of night use data, starting at a price of Rs 235 per month. Users however can utilize the bundled data in with the pack for browsing or accessing internet without any restrictions, and as such does not violate net neutrality.

4G roll out: RCOM started rolling out its 4G services Pan-India since June, while telecom circles including Mumbai, Maharashtra received 4G presence before June. Customers looking to upgrade their postpaid connections had to send a one-time SMS for approval; prepaid users needed to purchase a 4G SIM card from a Reliance Store or a retailer. More on this here.

CDMA to 4G migration: RCOM initiated CDMA to 4G migration by notifying customers in early April. At that time the company said it would shut down CDMA services in all of its telecom circles starting June except in 4 circles of Rajasthan, Tamil Nadu, Kerala and Karnataka, In these 4 circles, RCOM will migrate its CDMA subscribers onto its GSM network.

During the company’s Q4 FY16 earnings call, RCOM’s CEO (consumer business) Gurdeep Singh said that CDMA migration will be carried out in phases, circle-by-circle and that they hope to conclude the process in the next two months, i.e., end-July. For this, RCOM will free up existing spectrum subjected to regulatory approvals.

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Posted by CheapVOIPs - August 19, 2016 at 7:34 am

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TMC names VoIP Innovations a 2016 Communications Solutions …

VoIP Innovations’ Titanium III BackOffice Recognized for Exceptional Innovation

Pittsburgh, PA (PRWEB) August 18, 2016

VoIP Innovations, a premier wholesale VoIP carrier, announced today that TMC, a global, integrated media company, has awarded the Titanium III BackOffice the 2016 Communications Solutions Products of the Year Award.

“We’re thrilled to take home the award for our BackOffice, said Jason Tapolci,” President of VoIP Innovations. “Using this technology to provide choice, automation, and control to save our customers’ time is always at the forefront of what we do. We make it our mission to ensure the Titanium III BackOffice saves time and allows our customers to focus on their business.”

“Congratulations to VoIP Innovations for being honored with a Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. “VoIP Innovations’ Titanium III BackOffice is truly an innovative product and is amongst the best solutions brought to market in the past twelve months that facilitates business-transforming voice, data, and video communications. I look forward to continued excellence from VoIP Innovations in 2017 and beyond.”

If you’re not already a VoIP Innovations’ customer and would like to try our BackOffice, please sign up for a Free Trial and receive a $5 credit on your account.

About VoIP Innovations

VoIP Innovations is an Inc. 5000 company that specializes in providing the largest DID and termination VoIP footprints in North America. Their network includes over 500,000 DIDs in stock in over 8,500 rate centers in the US and Canada. Recently, VoIP Innovations expanded their footprint to include DIDs in over 60 countries and now offers A-Z termination. VoIP Innovations is owned by ABG Capital and is based in Pittsburgh, PA. To learn more, please visit the VoIP Innovations Blog.

About TMC

TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as one million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 – HTML5 Mobile App Developer Conference; IoT Evolution Conference Expo; IoT Evolution Developers Conference; MSP Expo; Real Time Web Communications and more. For more information about TMC, visit http://www.tmcnet.com.

VoIP Innovations’ Contact:

Cherie Steffen

PR Social Media Specialist

(412) 406-5328

cheries(at)abgcapital(dot)com

TMC Contact:    

Stephanie Thompson

Manager

203-852-6800, ext. 139

sthompson(at)tmcnet(dot)com

For the original version on PRWeb visit: http://www.prweb.com/releases/2016/08/prweb13624471.htm

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Posted by CheapVOIPs - August 19, 2016 at 3:31 am

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Slack’s arch-rival Atlassian just beat it to the punch in a big way


Atlassian HipChat Group Video
Group video calling in Atlassian
HipChat.

Atlassian

Atlassian’s popular workplace chat app HipChat, used by companies
like
Uber
and Expedia, is getting team video chatting and
screen sharing, starting today.

It might seem small, but it speaks to a big trend in tech. And
it’s beating its rivals to the punch in a big way. 

If you grabbed a random Silicon Valley entrepreneur by the
shoulders and asked them the next big thing, they’d probably tell
you “video.”

(Well, they’d probably tell you to let go of them. But I
digress.)

For instance:

Which leaves one place in the world that’s been relatively
untouched by the video phenomenon: The workplace. Your office
might have a conference room that has an expensive telepresence
rig, but when it comes to day-to-day, in-the-moment
collaboration, it comes down to e-mail and chat. 

This trend presents big opportunity to relatively small
players in the workplace chat market, especially $6 billion
publicly traded Atlassian and its rival, the
$4 billion startup darling Slack
. If they can take the chat
services that millions of workers are already using and add the
video chat capabilities that are hot right now — boom.


atlassian cofounders
Atlassian
Co-Founders Scott Farquhar and Mike
Cannon-Brookes

Atlassian

 That’s why, back in 2015, both Slack and Atlassian snapped
up video chat startups ScreenHero and Jitsi, respectively, with
the promise of building video straight into their chat apps. Back
in March 2016, Slack
announced that it was ready to start testing video chat
, but
so far, it’s only delivered audio.

Today, Atlassian is officially the quickest on the draw,
with the announcement that HipChat for PCs, Macs, and the browser
is getting real, on-the-fly video conferencing that you can
activate from your desk, based on the tech it got from Jitsi. It
takes HipChat’s existing 1-to-1 video chat capabilities and adds
support for multiple participants.

“Video is the most important frontier in chat right now,” says
Steve Goldsmith, general manager of Atlassian’s HipChat chat
software.

Working remote

This is so important, Goldsmith says, because the rise of
the remote workforce means you lose the ability to just spin
around in your desk chair and ask a coworker a question. With
HipChat’s new video chat capabilities, you get a “one-click
escalate to face” that can gather a whole team for quick video
check-ins or brainstorm sessions.

“The people in your office aren’t in your office anymore,”
Goldsmith says.

And while products like Microsoft Skype and Google Hangouts both
offer the same kind of video chat for the business user,
Atlassian’s stance is that people spend the workdays already
sitting in group chatrooms. Having to leave your chat app to go
fumble for a Skype login breaks your workflow and simplifies
everything.


Atlassian Hipchat Uber app
HipChat brings data from outside services into your
chat. In this case, Uber.

Atlassian

The ultimate goal of the HipChat/Jitsi integration is both
straightforward and ambitious. The same way that the smartphone
made most of the stuff you can buy at RadioShack obsolete,
Atlassian is looking to use HipChat to make complicated
teleconferencing systems so cumbersome that companies will no
longer need it.

That “Radioshacking,” as Goldsmith calls it, would put a lot
of pressure on companies like Cisco, which do big business in
selling those teleconferencing systems, alongside the complicated
and expensive PBX phone systems that support them.

After all, stuff like the landline and the laptop, which used to
be the pinnacles of executive excess in their own heyday, were
eventually “democratized then replaced,” as Goldsmith puts it.

 

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Posted by CheapVOIPs - August 18, 2016 at 11:30 pm

Categories: VOIP News   Tags:

Atlassian Launches Group Video Conferencing for HipChat

Businesses have endless options when it comes to online collaboration and conducting virtual meetings. Though, if your small to midsize business (SMB) or enterprise is already using products in the Atlassian ecosystem, such as Atlassian HipChat, Atlassian Confluence, or Jira Service Desk, the company just made built-in video chat a lot easier with the launch of an updated HipChat Video.

The new HipChat Video platform is designed for face-to-face virtual collaboration without the use of any integrations or third-party services outside the app, be it video conferencing software or a business voice-over-IP (VoIP) or private branch exchange (PBX) service. The product of Atlassian’s 2015 acquisition of Blue Jimp and open-source video chat platform Jitsi, the updated HipChat Video is live today for HipChat Plus users at no extra cost. Users can join group video chats and share a document or browser window from within HipChat rooms with one click.

As far as functionality goes, HipChat Video works more similarly to consumer video chat apps such as Apple FaceTime, Google Hangouts, and the video calling features within Facebook Messenger. There’s a floating toolbar with video, microphone, screen share, add a participant, settings, and end call options, and the other users on the call appear in multi-colored bubbles along the bottom of the screen.

The built-in client also doesn’t use any kind of meeting URLs, PIN codes, and outside call-in lines, as does video conferencing software such as Cisco WebEx Meeting Center, Citrix GoToMeeting, and Join.Me. HipChat General Manager Steve Goldsmith said the redesigned video capabilities are geared toward removing the wasted minutes of coordination and call joining at the beginning of meetings.

“With today’s update, we’re making group video calling as simple as sharing a file in your team chat room. We’re removing the friction of spinning up a new Hangout, downloading the right extensions to get on WebEx, or logging into an external service and hoping everyone remembers their passwords,” said Goldsmith. “We’re bringing video conferencing to where your team is already collaborating, not asking them to download plug-ins or move to another room.”

Inside HipChat Video
Altogether, what redesigned HipChat Video resembles most is a hybrid video conferencing/VoIP service like
Microsoft Skype for Business Online but built on WebRTC instead. Of all the ways collaboration is changing in 2016, WebRTC—the real-time in-browser communication protocol that’s creating faster, more reliable native multimedia chat—is among the most prevalent. HipChat Video’s underpinnings are founded in the WebRTC Jitsi Videobridge technology acquired in the Blue Jimp deal.

HipChat already supports add-ons and integrations for other video chat services, including UberConference and Hangouts, which Google plans to transition into a completely business-facing app given the newly released Google Duo video chat app for consumers. Despite adding built-in video capabilities, Goldsmith said Atlassian will never pressure customers to work a specific way, and is committed to connecting external services through the Atlassian Marketplace and supporting integrations from more video providers through HipChat Connect.

“We’re proudly agnostic when it comes to customizing Atlassian tools to suit your team’s needs. We’ve built our products to be flexible and adaptive to the needs of teams rather than make teams adapt to us,” said Goldsmith, who added that HipChat Video is uniquely suited for real-time collaboration within large enterprises.

HipChat Video--Group Screenshare

“There are other services out there that help with exchanging information, but they lack context and any concept of persistence that sets team messaging apart from every other communication channel in the workplace,” Goldsmith added. “HipChat is bringing easy group video to the team’s natural environment—and that’s what sets our group video and screen sharing service apart.”

HipChat Video will be available to HipChat Plus users across other Atlassian applications as well. Goldsmith explained that the Jitsi team has worked to integrate HipChat Video as a back-end service for everyone from software developers using Jira and Bitbucket to Service Desk reps resolving tickets. The new built-in collaboration features are available as a free desktop app upgrade for HipChat Plus users, with an update for HipChat Server customers available in the near future.

Goldsmith said Atlassian’s main goal with the platform is empowering ad hoc collaboration. On that front, he believes the updated HipChat Video is better suited than other video conferencing apps or VoIP services.

“Current video platforms kill the ideation process, making teams jump through hoops to work together. Collaboration is messy and doesn’t conform to brainstorm agendas,” said Goldsmith. “Just like mobile phones killed pay and home phones, video in team messaging platforms is killing VoIP and PBX.”

“HipChat’s new video and screen sharing addresses an unmet need that no video vendor provides—making ad-hoc group video calls as easy as ordering an Uber,” added Goldsmith. “Every video vendor in the market requires a customer to leave their chat room to connect face-to-face. Distributed teams are not the future. Distributed teams are the present. In a world of distributed workforces, ad-hoc video collaboration accessible to everyone throughout an organization will be crucial to for teams to get things done.”

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Posted by CheapVOIPs - August 18, 2016 at 7:26 pm

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