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Virtual PBX Reduces International Dialing Rates by as Much as 80 Percent

SAN JOSE, CA — (Marketwire) — 12/06/11 — Virtual PBX , inventor and leading supplier of hosted PBX services, announced today that it is reducing the cost of international calling in all of its plans by up to 80 percent. With this change, calls to multiple international locations — such as land lines in London and Buenos Aires, and mobile phones in Hong Kong — are as low as 1.9 cents per minute. The new rates are available now with no added fees or plan changes to all existing and new Virtual PBX customers on all plans.



“Virtual PBX is always working to find ways to save money for our customers,” said Paul Hammond, CEO of Virtual PBX. “We already offer local numbers in over 40 countries for clients that want an international presence and want their callers to avoid the high costs of international dialing. Now we’ve made it possible for our customers to call out to international destinations with very low costs as well.”

The new international rates build on the company’s extensive history of providing cost-effective voice services to reach and receive vital business calls to and from locations around the world.

Virtual PBX, a U.S.-based company, started offering outbound dialing to international destinations when it developed the first hosted PBX in 1996. Now, clients can make calls out to international numbers or have employees receive calls on non-U.S. phones with a much lower rate per minute. And using the company’s Open Systems Initiative, calls can be routed to VoIP phones anywhere, for free.

In December 2009, Virtual PBX started offering local inbound numbers to their clients in thousands of cities worldwide, providing clients the ability to publish local numbers in these cities while maintaining business operations in the location of their choice. The combination of low outbound rates to international phone numbers, free VoIP calling anywhere, and local inbound numbers in both the U.S. and other countries makes Virtual PBX a strong hosted PBX choice for companies with personnel, clients or business activities in almost any global location.

Specific rate information can be found on the company’s website.

About Virtual PBX
Virtual PBX believes you never get a second chance to make a good first impression, especially when it comes to serving your customers. Our hosted PBX phone service gives businesses a professional, fully automated call answering and routing solution that can be up and running in a matter of minutes. Forget the hassles and costs of buying and maintaining your own PBX hardware. With Virtual PBX, your employees, whether in one location or far-flung, can focus on serving your customers while we provide the advanced features and responsiveness that give you a competitive edge. We also offer a backup phone service to ensure your business stays up and running should disaster strike.

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Posted by CheapVOIPs - November 30, -0001 at 12:00 am

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7 Chapters: The Book About VoIP Business Vilius Stanislovaitis

When we read “how-to” type books, it’s very important to see a simple and clear structure of the content that would help us to learn by reading chunks of information (chapters), listed in the logical sequence.

I’ve re-done the content of the book “How to Start and Run VoIP Business” more than 50 times during the 5 years and now I’d like to hear what you think about the final result.

The book will be divided into seven informative, but easily readable chapters:

  • Understanding Telephony. It explains the evolvement of the telecom industry, compares different ways used to transmit voice and reveals the value of VoIP technology.
  • Choosing a VoIP Service. It reviews such services as a callback, calling cards, call shops, residential VoIP, mobile VoIP, SIP trunking, IP PBX, unified communications, wholesale transit, VoIP-PSTN and grey termination.
  • Deciding on a Business Model. It compares being Reseller vs. Provider and gives information according to which you’ll be able to decide which path to choose
  • Softswitch Selection. It explains the softswitch components, main functions and what is the most important in choosing the right softswitch.
  • Getting Apps and Equipment. It reviews additional applications and equipment, needed to run VoIP business (ATAs, IP phones, softphones, mobile dialers for end users, IP PBX for corporate users, gateways for terminators and SIM banks for grey route providers).
  • Finding Suppliers. It provides information on how to find, evaluate and choose providers for voice termination and DID numbers.
  • Launching Your Service. It lists the steps that you should perform after you have completed infrastructure deployment and signed contracts with suppliers: marketing, sales, daily operations, and tips for the business growth (provided by successful VoIP providers)

How does such structure of content sound for you?

I’ll be glad to hear your feedback (especially if you’d like to change, add or remove something)!

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Posted by CheapVOIPs - August 27, 2015 at 10:37 pm

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Comparing the leading VoIP vendors and their products

Do early research on IP phones

Phone design and functionality play a critical role in the buying decision. VoIP vendors such as NEC, Panasonic, Mitel and Toshiba let customers select IP phones or digital phones. This is a major advantage, especially for businesses upgrading from a PBX to an IP PBX, as it might be possible to re-use their existing digital or analog phones with the new IP PBX.

On the other hand, vendors such as Cisco, Adtran and ShoreTel offer only IP phones as part of their portfolio, though customers can also connect analog phones to the IP PBX using analog telephone adapters (ATAs).

In terms of variety, Cisco and Mitel are the only two vendors that offer more than 25 different IP phone models — from simple single-line IP phones to multi-touch color LCDs. Cisco’s top IP phone models also offer video capabilities.

NEC’s UT880 IP phones are also impressive, offering full unified communications (UC) functionality geared for executive users. ShoreTel offers more than 15 IP phone models with similar functionality as other vendors.

Because of the large variety of IP phones, businesses need to examine the phones offered by each vendor before proceeding with the purchase of their IP PBX. Also note that some IP phone models are only compatible with the IP PBX service from the same vendor. So, if you want to mix and match different vendors, ensure the phones are compatible with the service.

Some warnings about remote user support
User mobility is a growing trend and supported by all vendors, but some caveats need to be examined. All VoIP vendors offer a proprietary mobile application that is available for the Windows platform — for mobile laptop users — and iPhone and Android users. Yet, in almost all cases, this setup requires a virtual private network (VPN) so remote users can connect to their headquarters before logging on to the IP PBX system.

ShoreTel provides mobility support via its dedicated mobility router appliances, though it requires purchasing additional hardware and licenses. Cisco can integrate VPN support on its voice gateway, which requires an additional security license and offers a mobile VPN-less option based on its Expressway servers — all part of the Business Edition platform. The VPN-less approach requires additional licensing and hardware infrastructure in the form of a firewall and router.

Mitel’s 3300 CXi II controller offers a wide area network (WAN) port for direct Internet connectivity, supporting network address translation (NAT) and firewall services, but lacks the ability to support VPN. Adtran does not offer support for Internet connectivity, firewall and VPN services with its NetVanta 7060 platform.

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Posted by CheapVOIPs - August 27, 2015 at 9:37 pm

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Telphin records growing demand for PBX services

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

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Posted by CheapVOIPs - August 27, 2015 at 5:36 pm

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Cisco sues HP over VoIP contract

By Jim Duffy

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Posted by CheapVOIPs - August 27, 2015 at 5:36 pm

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Why companies are making the switch to VoIP


In order to successfully carry out VolP technology, you’ll need to connect with a VolP provider like BroadConnect USA.

Not only are businesses choosing to run their calls through VoIP when possible, but there is now a variety of options for business to look outside of the traditional IP calling. For example, you can now use VoIP solutions for faxes, email, voice mail, web conferences and alternative means of communication on top of the traditional phone calls. You’ll find that with more and more businesses popping up across North America and covering more niches than ever before, offering many VoIP solutions is essential to meet all our clients’ needs.

VolP Services

There are many independent companies that cover Voice over IP services. You’ll find roughly 50 companies with mentioning – one of those companies is Broadconnect. Broadconnect offers a range of services, such as hosted PBX, sip trunking, added value VolP, a hosted call centre, Microsoft Lync 2013, business internet, managed services and service locations. In addition to all those services, a VolP company can specialise in Phone systems which include unified communications, custom solution experts, government solutions, financial services, real estate, hospitality solutions and even retail.

VoIP technology is available for both mobile phones and other phones. While mobile clearly is more popular than ever with the new technology now running on Apple’s own iOS software and Google coming not long after for their Android software, it’s also really popular to use without mobile too.

The downsides to VoIP

While using an IP network is far cheaper than connecting through any traditional means of phone service, there are some downsides. Communication on the IP network is generally known as less reliable, and that’s where a provider such as Broadconnect can help. Rather than letting a less reliable connection scare you away from using the technology altogether, you should be searching for the right provider. They have professionals with as much experience as any other company in the industry.

It’s important to understand that most of people’s connection concerns come with latency and not losing a call entirely. Latency is how long a command takes to respond. With phone calls, that can mean a slight delay. Making sure you find a company with an excellent reputation for dealing with latency and reducing latency is imperative – more so than most other features for companies across the United States.

Now that we’ve covered the common concerns early on, let’s take a deeper look into the VoIP technology so you can better understand what it’s all about. The main upside comes with low costs. Moreover, the prices of extensions are lower for PBX and key systems. VoIP switches can run on commodity hardware and personal computers.

Emergency Calls and VoIP

While learning about VoIP technology, you might be wondering about emergency calls. Emergencies happen despite your best efforts, and with a normal phone you can usually dial out for an emergency call easily thanks to the phone company creating a relationship between the phone number and the physical location. In regards to IP technology, no such direct relation between physical location and phone number occurs. However, an ISP can track an IP address and in most cases a distress signal can be tracked.

Source a company that offers outstanding customer support for all people with just one click from the main menu on the website. In fact, even checking for an automated chat box which offers help right from the beginning is great when visiting the site so you’ll know there’s always someone ready to help you with every need.


As with anything that relies on an online connection, security is cause for concern. Correspondingly, unlike computer operating systems such as Microsoft Windows, VoIP technology doesn’t have advanced security to prevent hackers from doing things like recording calls and hacking voice mall messages. While hackers can potentially take advantages of these vulnerabilities, cases of such happening are rare. For starters, your calls don’t hold great value like a picture or camera would unless you are talking about confidential information that could be of use when in the wrong hands. As such, importance of security for companies choosing to go with VoIP will vary.

Just how popular is VoIP?

According to sipnology, businesses are still continuing to make the switch from traditional landline services to VoIP. Some of that can be directly attributed to the tough economic times, where companies are always looking to make cost cuts. Nonetheless, it’s not all because of the economic downturn.  There are advantages and reasons to use the technology for the sake of being a great deal more efficient.

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Posted by CheapVOIPs - August 27, 2015 at 2:33 pm

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Italian VoIP Pioneer Unidata Stays At Forefront Of Changing Telecom …

VANCOUVER, Aug. 27, 2015 /PRNewswire/ -- The chances are good that Caesar never foresaw the need for a fiber optic network in the Eternal City. Yet more than 2,500 years after its founding, the city of Rome is equipped with a 300km Metropolitan Area Network connecting multiple telecommunications nodes, data centers, a WiFi network and other digital infrastructure. At the center of all these 21st Century innovations is Unidata S.p.A.

Since 1985, Unidata has been supplying many of Italy's most advanced digital technologies. Starting with microcomputer equipment, Unidata evolved into digital communications as one of Italy's earliest Internet Service Providers (ISPs). In 2004 the company achieved another first when it became the country's first licensed telecom to offer SIP-based telephony.

As it entered the VoIP industry, Unidata placed its highest priority on identifying the best possible switching and business infrastructure. The company sought a "lean" SIP (Session Initiation Protocol) platform that would outperform any traditional—and more expensive—Class 4/5 telco switch. According to CEO Renato Brunetti, Unidata's search led it to PortaOne.

"PortaOne's PortaSwitch offered us a complete solution including billing, softswitching and Unified Communication services where no additional elements such as billing mediation and customer administration were needed," Brunetti said. "We believed this would be not only cost-effective but also very straightforward for us, as there would be only one entity involved in troubleshooting and addressing issues."

As the flagship product from PortaOne, PortaSwitch meets the needs of Internet Telephony Service Providers in countries around the world. Its Class 4/5 SIP softswitch, integrated media applications and converged billing/provisioning capabilities enable both retail and wholesale users to deploy and manage virtually any kind of next-generation telecom service, from hosted IP PBX and IP Centrex to Skype-class video calling.

"PortaSwitch puts startups in a position to adapt and address a whole range of market segments and business development needs without being limited by features or licensing," observed Brunetti. "It also allows an operator to take on market opportunities quickly and effectively, with virtually no delays due to core platform restrictions."

Over the next decade, Unidata continued to anticipate the marketplace by aggressively introducing a range of digital services. It built its fiber network serving all of Rome and established two state-of-the-art data centers from which it could provide virtualized server platforms and private cloud systems. Leveraging these and other innovations, it shrewdly positioned itself as a valued partner to companies and organizations that wished to turn their digital networks into strategic assets. This mission has driven Unidata's success ever since.

"As we evolved, PortaSwitch ably fit our changing business model because it offered all the features our company might need, without a precise definition of the services and market segments we might target in the future," stated Brunetti. "It addresses all the fundamental technology and administrative requirements we continue to have as a growing VoIP-based telephony operator, at a competitive price."

Today Unidata offers IP-based voice and data services to residential and commercial customers across all of Italy. It continues to debut the latest features and services, knowing that PortaSwitch can support virtually any innovation.

"Unidata is unique in the market because our customers don't require multiple entities to address their information and communications technology needs. We provide everything from fiber connections to VoIP and traditional web/email services," said Brunetti. "With PortaOne supporting us, our customers can depend on just one competent and cost-effective provider."

About PortaOne:
Based in Canada, PortaOne is a leading global software developer for modern telecoms. The company's B/OSS and switching products enable telecommunication service providers and carriers to run a broad line of retail, enterprise, SME, and wholesale services on a single integrated software platform. PortaOne's flagship platforms,


) and


) are fundamental parts of the business infrastructure for over 400 service providers and telcos in 85 countries worldwide. Over two-thirds of 250 PortaOne staff are support engineers providing the best-in-industry 24/7 technical support services for clients involved in hosted IP PBX and SIP trunking services, calling cards and wholesale VoIP, IPTV and residential triple-play, MVNO and MVNE, SMS, data and voice over LTE, and more. To learn more, visit


To view the original version on PR Newswire, visit:


Copyright (C) 2015 PR Newswire. All rights reserved

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Posted by CheapVOIPs - August 27, 2015 at 1:33 pm

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Become a PBX Super Hero and attend FreePBX OTTS Training!

Looking to sharpen your skills?
Become a PBX Super Hero and attend FreePBX Open Telephony Training Seminar Training!

Telecom Reseller readers save 25% off, use code: TELECOM25 when registering.

Join Super Tango on your quest to become certified using FreePBX – the most powerful, feature-rich PBX platform in the world! Download the training agenda here.

During your 4-day training you’ll:

• Develop a strong understanding of FreePBX and the different components that make up the FreePBX EcoSystem.
• Master a series of labs to gain confidence using each module and add-on.
• Ask questions and get answers fast straight from the FreePBX professionals.
• Join the fight against vendor lock-ins as you become a true PBX super hero.

Register for:
Hilton Head Island, SC
September 1-4, 2015


Toronto, Canada
September 22-25, 2015

Every good hero needs the right tools! Download the OTTS Demo kit here.

“The OTTS was a valuable injection of information regarding the vibrant and dynamic Asterisk ecosphere; it should be attended yearly by anyone trying to keep abreast of this area.” – Ron Byer Jr., NetWeave Integrated Solutions

Take the smart leap and say “ YES!” to FreePBX Open Telephony Training Seminar.

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Save 25% off with priority code: TELECOM25

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Posted by CheapVOIPs - August 27, 2015 at 1:02 am

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TDS encouraged by E-Rate reforms, but says voice phase-down could delay VoIP …

TDS said that the FCC’s move to modernize the E-Rate program, which provides discounted telecom services to schools and libraries is producing positive results, but the voice support phase-down requirement remains a concern for its customers transitioning from TDM to IP-based voice.   

In a recent joint FCC filing with the NTCA, the telco said that the various changes to the E-Rate mechanism stemming from the commission’s 2014 orders are having a positive effect on schools and libraries it serves in its territory.

A big change is an accelerated approval process for projects. Under the new rules, the Universal Service Administrative Company (USAC) has been approving funding requests from schools and libraries at a faster pace than it had done in previous years, something that enables schools to make upgrades without disrupting students and teachers during the school year.

“This accelerated approval is helpful to E-Rate applicants because they often do not want to move forward with installation of new services until they receive funding approval,” TDS said in the FCC filing. “Receiving funding approvals earlier in the funding cycle enables them to install new services and equipment in the summer when school is not in session.”

Besides the accelerated approval timelines, TDS’ E-rate applicants have noted that the new E-Rate forms are “more visually appealing and as a result expedite the application process.” In addition, the E-Rate Productivity Center User Guides and Instructions posted on the USAC websites have driven applicants’ use of the portal.

Despite these enhancements to the E-Rate process, TDS and its school district customers are concerned about the regulator’s move to initiate a phase-down of support to voice services to free up E-Rate money for applicants to use for broadband connectivity and network equipment and services. Under the new plan, the FCC will reduce voice service discounts by 20 percent, with plans to reduce it by 40 percent in the 2016 funding year.

As a result of the voice phase-down, a number of schools and libraries in the territories TDS serves have either delayed or cancelled planned upgrades of their outdated telephone systems.

“This seems to run contrary to the goals of the E-rate Modernization Order in terms of schools’ and libraries’ migration to broadband-enabled services generally and to Voice over Internet Protocol (“VoIP”) service in particular,” TDS said. “Unfortunately, TDS has found that the 20 percent phase down in year one and the prospect of the phase down continuing has had the opposite effect, as schools and libraries face a highly uncertain ability to cover the costs of transitioning to more modern and efficient IP-enabled voice systems.”

That’s not to say schools and libraries served by TDS aren’t interested in migrating to VoIP services. The telco’s customers see that managed VoIP service affords them with a number of advantages, particularly during an emergency.

“From the perspective of schools and libraries, managed VoIP services have several distinct advantages,” TDS said. “In particular, a number of schools have expressed their interest in the public safety benefits of such technology, such as the ability of school administrators to maintain communications in an emergency, the ability to easily redirect calls remotely, and the ability to utilize direct inward dialing to classrooms, which enables an emergency responder from outside the school to communicate with students and/or a teacher in a classroom during a lockdown.”

Other benefits of managed VoIP systems are that a service provider can enable greater redundancy while reducing costs by having the service provider perform necessary maintenance and management of the system.

And while the use of managed VoIP services will vary according to the needs of the particular entity, TDS noted that these services are a better for a school or a library’s constrained budget.

“From a budget standpoint, these services are offered through recurring monthly charges rather than a large cash outlay that would be required for a standard PBX/premise-based phone system,” TDS said.

TDS has asked the FCC’s Wireline Competition Bureau to review the voice phase-down rule that’s part of the E-Rate modernization order.

For more:
– see this FCC filing (.pdf)

Related articles:
TDS brings 1 Gig service to Waunakee, Wis., continues fiber network expansion
FCC raises E-rate subsidies to pay for extended education technology program
FCC’s Wheeler: E-Rate reforms should address ‘closing the rural fiber gap’
FCC approves $2B E-Rate changes aimed at improving broadband and Wi-Fi for schools, libraries

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Posted by CheapVOIPs - August 27, 2015 at 1:02 am

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VoIP pioneer: Supreme Court decide FCC fate

WASHINGTON, D.C. — No matter the outcome of the latest lawsuit against the Federal Communications Commission’s net neutrality regulations, the issue has a high likelihood of heading to the Supreme Court, says one Internet pioneer.

AP file photo

NET NEUTRALITY: Regardless of which way the DC Circuit Court rules in the net neutrality lawsuit waged against the FCC, the trial could ultimately end up before the Supreme Court.

In a recent interview with, Voice over Internet Protocol (VoIP) pioneer Daniel Berninger explained that he believed that if the DC appellate court were to agree with any one of the six arguments being leveled by ISPs and entrepreneurs in the net neutrality lawsuit, the net neutrality order would fail and the FCC’s legitimacy would be thrown into question.

Berninger filed a joint brief at the end of July with Alamo Broadband, small wireless broadband company near San Antonio, Texas, arguing that the FCC’s net neutrality rules should be thrown out because they violate the First Amendment and are unsustainable.

RELATED: Net neutrality in effect, legal challenge fast tracked

“I think there is a reasonable chance the FCC survives just because of politics at the DC Circuit, but it will die at the Supreme Court, and it’s really the Supreme Court you need to focus on because if we lose, our side loses at the appeals court, we’re definitely going to appeal to the Supreme Court and if the FCC loses they are definitely going to appeal to the Supreme Court,” said Berninger.

Under the recent net neutrality regulations, the FCC is treating IP addresses — the identifying number service providers use as destination points in sending data back forth — like telephone numbers. The FCC, which was created to manage the telephone network, is arguing that the Internet is like a telephone service, and should be treated as such.

“As a practical matter the order essentially establishes or cancels the existence of the Federal Communication Commission, so the FCC cannot lose this battle,” Berninger said.

“If the FCC loses, the entire existence of the agency becomes in question and it becomes in question because the FCC’s authority was with respect to the telephone network and the telephone network is shutting down and it’s being replaced by the IP network,” he said.

Berninger has been active over the last year organizing the opinions of so-called “Tech Elders” — entrepreneurs who found success during the early days of the public Internet, such as billionaire investor Mark Cuban, Electronic Frontier Foundation co-founder John Perry Barlow, and fellow VoIP pioneer Jeff Pulver.

RELATED: Charter merger exposes net neutrality coalition rift

While the startup community is generally thought to be in favor of stricter regulations for Internet service providers, Berninger — who has been working on advancements in high definition voice technology, where users experience a sound quality comparable to if they were standing in the same room — wants to dispel that idea, pointing to the diversity of thought on a complex and convoluted issue. The FCC’s prioritization ban, he says, makes it impossible for him to pay for better service to even offer HD voice.

“The HD voice is important because the voice quality that you and I are getting right now as a standard definition voice call has been around since 1934. The FCC’s management of the communications industry, using Title II since 1934, since they were created, managed to keep the voice quality the same even though in 1934 the calls were accomplished with vacuum tubes, so there wasn’t even a computer industry at the time,” said Berninger.

Voice quality essentially froze for eighty years, he argues, and the same thing will happen if the FCC is allowed to regulate the Internet.

“The internet of 2015 will be the internet of 2100 if the FCC gets its way,” said Berninger.

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Posted by CheapVOIPs - August 26, 2015 at 8:59 pm

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Many workers are not familiar with the cloud, VoIP, fiber broadband

Why Confused Question Mark Woman Wall

A pretty staggering amount of folks in the UK still don’t have a clue what some basic technology terms mean, such as the cloud, according to a new survey.

This research comes from telecoms outfit Daisy Group, which questioned British employees to find out how clued up they were on the subject of connectivity, and also subsequently surveyed some 1100 SME owners and managers in the UK.

When it came to the workers, 43 percent of respondents said they had no idea what the cloud was, and a tad more than that, 44 percent, also didn’t know what fiber broadband meant.

And as for Wi-Fi, 20 percent of those surveyed didn’t know what that was, and three quarters had no clue as to what VoIP was.

The latter group of SME owners and managers fared better, as you would hope, but even so 29 percent weren’t confident they could explain what fibre broadband meant, and 26 percent were similarly ignorant on the subject of the cloud.

Kate O’Brien, marketing director at Daisy Group, commented: “Our research highlighted that there is a gap in understanding the technologies that have been designed for business. In particular, we were shocked to find that 75 percent of people didn’t know what VoIP is, especially considering it is a billion pound industry which has been rocketing in popularity over the last five years, due to its ability to dramatically cut businesses’ phone bills”.

“Those working in the fast-paced arena of IT and digital have a duty to cut through the jargon and educate UK businesses on what technology can mean for them. Otherwise businesses will continue to waste money and miss out on growth opportunities simply through ignorance about what is available”, adds O’Brien.

For those who need educating on the cloud or other tech topics, you might want to pass on this link to Daisy Group’s series of jargon-free explainer videos.

Published under license from, a Net Communities Ltd Publication. All rights reserved.

Photo Credit: xavier gallego morell/Shutterstock

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Posted by CheapVOIPs - August 26, 2015 at 5:54 pm

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